The word of the Lorax
But now, says the Once-ler, Now that you're here,
the word of the Lorax seems perfectly clear.
UNLESS someone like you cares a whole awful lot,
nothing is going to get better.
It's not.
care
This obsession with permanence
I think a lot about the lifecycle of websites. I’m frustrated by so much of the short-term thinking I see in the world today, and the way we think about websites is a part of that: it’s “normal” for them to just go up in smoke as soon as their authors stop paying attention. People switch platforms and providers and break links without a second thought. It pains me to see people build websites with no feeling of obligation to them — when you put something out into the world, it is your responsibility to care for it.
At the same time, I wonder if this obsession with permanence is misplaced.
To love deeply a world of things
Care brings the worlds of action and meaning back together, and reconnects the necessary work of maintenance with the forms of attachment that so often (but invisibly, at least to analysts) sustain it.
...What if we care about our technologies, and do so in more than a trivial way? This feature or property has sometimes been extended to technologies in the past, but usually only ones that come out of deep folk or craft traditions, and rarely the products of a modern industrial culture.
...Is it possible to love, and love deeply, a world of things?
You've got to do this with love
Third, you’ve got to do this with love. You’ll need to take a radically different approach to supporting and partnering with customers to help them adjust to new and better ways of working.
Snipping the dead blooms
A Quote by Robin SloanI recognize this is a very niche endeavor, but the art and craft of maintaining a homepage, with some of your writing and a page that's about you and whatever else over time, of course always includes addition and deletion, just like a garden — you're snipping the dead blooms. I do this a lot. I'll see something really old on my site, and I go, “you know what, I don't like this anymore,” and I will delete it.
But that's care. Both adding things and deleting things. Basically the sense of looking at something and saying, “is this good? Is this right? Can I make it better? What does this need right now?” Those are all expressions of care. And I think both the relentless abandonment of stuff that doesn't have a billion users by tech companies, and the relentless accretion of garbage on the blockchain, I think they're both kind of the antithesis, honestly, of care.
Maintenance and Care
An Article by Shannon MatternMaintenance has taken on new resonance as a theoretical framework, an ethos, a methodology, and a political cause. This is an exciting area of inquiry precisely because the lines between scholarship and practice are blurred. To study maintenance is itself an act of maintenance. To fill in the gaps in this literature, to draw connections among different disciplines, is an act of repair or, simply, of taking care — connecting threads, mending holes, amplifying quiet voices.