A collective right to the city A collective right to the city was seminally articulated by the French philosopher Henri Lefebvre, a right understood not simply as individual access to the goods, services, and spaces of the city but as the right to change the city in accordance with our deepest desires, to steer the very process of urbanization and the way in which the city nurtures the kinds of people we wish to become. Michael Sorkin, 20 Minutes in Manhattan The Help-Yourself City rights
Keep digging An Article by Ryan Singer m.signalvnoise.com The hardest thing about customer interviews is knowing where to dig. An effective interview is more like a friendly interrogation. We don’t want to learn what customers think about the product, or what they like or dislike — we want to know what happened and how they chose... To get those answers we can’t just ask surface questions, we have to keep digging back behind the answers to find out what really happened. questionsresearchunderstanding