Quotebacks A Tool by Tom Critchlow & Toby Shorin quotebacks.net Quotebacks brings structured discourse to blogs and personal websites. Quotebacks makes it easy to reference content and create dialogue with other sites by turning snippets of text into elegant, self-contained blockquote components. hypermediawwwblogging
Narrative Strategy An Article by Tom Critchlow tomcritchlow.com An unfolding network of associations
Keep digging An Article by Ryan Singer m.signalvnoise.com The hardest thing about customer interviews is knowing where to dig. An effective interview is more like a friendly interrogation. We don’t want to learn what customers think about the product, or what they like or dislike — we want to know what happened and how they chose... To get those answers we can’t just ask surface questions, we have to keep digging back behind the answers to find out what really happened. questionsresearchunderstanding