The Death and Life of Great American Cities A Book by Jane Jacobs www.amazon.com Dead citiesThe dishonest mask of pretended orderThe plan must anticipate all that is neededThe city's most vital organsEyes on the street+48 More 125 Best Architecture Books urbanismcities
Keep digging An Article by Ryan Singer m.signalvnoise.com The hardest thing about customer interviews is knowing where to dig. An effective interview is more like a friendly interrogation. We don’t want to learn what customers think about the product, or what they like or dislike — we want to know what happened and how they chose... To get those answers we can’t just ask surface questions, we have to keep digging back behind the answers to find out what really happened. questionsresearchunderstanding