Against an Increasingly User-Hostile Web An Article by Parimal Satyal neustadt.fr We are quietly replacing an open web that connects and empowers with one that restricts and commoditizes people. We need to stop it. A fly in the spider's webIf you run a websiteI chose outWhat do we want the web to be? The Rise Of User-Hostile Software wwwtechnologyux
Rediscovering the Small Web An Article by Parimal Satyal neustadt.fr The vast open seasThe gatekeeperIt can also be art The small web is beautiful www
Keep digging An Article by Ryan Singer m.signalvnoise.com The hardest thing about customer interviews is knowing where to dig. An effective interview is more like a friendly interrogation. We don’t want to learn what customers think about the product, or what they like or dislike — we want to know what happened and how they chose... To get those answers we can’t just ask surface questions, we have to keep digging back behind the answers to find out what really happened. questionsresearchunderstanding