How beautiful the world would be if there were a procedure for moving through labyrinths Umberto Eco, The Name of the Rose A World Where Things Only Almost Meet labyrinthsalgorithmsbeautyprocess
Keep digging An Article by Ryan Singer m.signalvnoise.com The hardest thing about customer interviews is knowing where to dig. An effective interview is more like a friendly interrogation. We don’t want to learn what customers think about the product, or what they like or dislike — we want to know what happened and how they chose... To get those answers we can’t just ask surface questions, we have to keep digging back behind the answers to find out what really happened. questionsresearchunderstanding