Five Nice Things An Article by Siobhan O'Connor forge.medium.com At our dinners, we sometimes played a game we called Five Nice Things. It is what it sounds like: You take turns naming things that are nice. Five is the number. It can be a thing that makes you happy, a compliment for the other person, a win at work, “This broccoli is tasty,” whatever. It’s a bit sappy, but it’s not the sappiest, and the rules were: Don’t overthink it, and be specific. If I had The Sads happiness
Keep digging An Article by Ryan Singer m.signalvnoise.com The hardest thing about customer interviews is knowing where to dig. An effective interview is more like a friendly interrogation. We don’t want to learn what customers think about the product, or what they like or dislike — we want to know what happened and how they chose... To get those answers we can’t just ask surface questions, we have to keep digging back behind the answers to find out what really happened. questionsresearchunderstanding