Undoing the Toxic Dogmatism of Digital Design An Essay by Lisa Angela lisa-angela-fftv.medium.com Design educators and industry leaders have never reached a consensus about what comprises a “good enough” foundational education for digital design. We do not properly retire methods (or ways of conducting them) that have been shown to be ineffective. Design team seniority levels are meaningless. We’ve collectively lost the safety (and subsequently the desire) to explore and fail. We afford well-known design leaders too much power to dictate how design is discussed and conducted. We have no ethical standards. Inclusive design and accessibility are afterthoughts — both in design education and in practice. Design Discourse is in a State of Arrested DevelopmentWaking up from the dream of UXSermon for WIAD Bristol 2021On Design Thinking ethicsuxsoftware
Keep digging An Article by Ryan Singer m.signalvnoise.com The hardest thing about customer interviews is knowing where to dig. An effective interview is more like a friendly interrogation. We don’t want to learn what customers think about the product, or what they like or dislike — we want to know what happened and how they chose... To get those answers we can’t just ask surface questions, we have to keep digging back behind the answers to find out what really happened. questionsresearchunderstanding