Phantom Regret by Jim A Poem by Jim Carrey & The Weeknd genius.com And if your broken heart's heavy when you step on the scale You'll be lighter than air when they pull back the veil Consider the flowers, they don't try to look right They just open their petals and turn to the light melancholynaturedeathgardens
Keep digging An Article by Ryan Singer m.signalvnoise.com The hardest thing about customer interviews is knowing where to dig. An effective interview is more like a friendly interrogation. We don’t want to learn what customers think about the product, or what they like or dislike — we want to know what happened and how they chose... To get those answers we can’t just ask surface questions, we have to keep digging back behind the answers to find out what really happened. questionsresearchunderstanding