littlebigdetails A Blog by Floris Dekker littlebigdetails.com Little Big Details is a curated collection of the finer details of design. As Charles & Ray Eames put it: “The details are not the details; they make the product.” This is intended to be a source of inspiration. Created and curated by Floris Dekker. Alumni: Andrew McCarthy. Essential vs. nice to have detailsmicrositeswhimsydesign
Keep digging An Article by Ryan Singer m.signalvnoise.com The hardest thing about customer interviews is knowing where to dig. An effective interview is more like a friendly interrogation. We don’t want to learn what customers think about the product, or what they like or dislike — we want to know what happened and how they chose... To get those answers we can’t just ask surface questions, we have to keep digging back behind the answers to find out what really happened. questionsresearchunderstanding