When their salary depends on not understanding it A Quote by Upton Sinclair It is difficult to get people to understand something, when their salary depends on not understanding it. understandingwork
When users never use the features they asked for An Article by Austin Z. Henley web.eecs.utk.edu We deployed our tool. Almost no one used it. The handful that did use it, used it once or twice and barely interacted with it. After a few days, zero people were using it. Why did they tell me they wanted these features? featuresuxresearch