The Death and Life of Great American Cities A Book by Jane Jacobs www.amazon.com Dead citiesThe dishonest mask of pretended orderThe plan must anticipate all that is neededThe city's most vital organsEyes on the street+48 More 125 Best Architecture Books urbanismcities
When users never use the features they asked for An Article by Austin Z. Henley web.eecs.utk.edu We deployed our tool. Almost no one used it. The handful that did use it, used it once or twice and barely interacted with it. After a few days, zero people were using it. Why did they tell me they wanted these features? featuresuxresearch