The Best Interface is No Interface A Book by Golden Krishna www.nointerface.com "There's an app for that."Slap an interface on it!Aim higherThis is UXThe most seamless and wonderful way+4 More The answer to a brief is not necessarily a building
When users never use the features they asked for An Article by Austin Z. Henley web.eecs.utk.edu We deployed our tool. Almost no one used it. The handful that did use it, used it once or twice and barely interacted with it. After a few days, zero people were using it. Why did they tell me they wanted these features? featuresuxresearch