The Usefulness of Useless Knowledge An Essay by Abraham Flexner press.princeton.edu A curious factRoaming and capriciousUseFreedomThe Institute for Advanced Study+2 More The research agendaThe technology shelf knowledgelearningdiscoveryprogressexperiments
When users never use the features they asked for An Article by Austin Z. Henley web.eecs.utk.edu We deployed our tool. Almost no one used it. The handful that did use it, used it once or twice and barely interacted with it. After a few days, zero people were using it. Why did they tell me they wanted these features? featuresuxresearch