AI-driven "Design"? An Article by Jorge Arango jarango.com Like a programming language interpreter, GPT-3 translates the designer’s intent from a language they’re already familiar with (English) to one they need to learn (Figma’s information architecture, as manifested in its UI.) This can be easier for a new/busy designer, much like Python is easier and faster to work with than assembly language. But that’s not “designing” — at least not any more than compiling Python code is “programming.” In both cases, all the system does is translate human intent into a lower level of abstraction. Sure, the process saves time — but the key is getting the intent part right. I’ll be convinced the system is “designing” when it can produce a meaningful output to a directive like “change the product page’s layout to increase conversions.” aidesignintentabstraction
Two types of work An Article by Jorge Arango jarango.com There are two types of work: growth work and maintenance work. Growth work involves making new things. It can be something big or small. In either case, growth work often follows a loose process. Maintenance work is different. Maintenance work involves caring for the resources and instruments that make growth work possible. This includes tools, but also body and mind. Maintenance is ultimately in service to growth. But effective growth can’t happen without maintenance. As with so many things, the ideal is a healthy balance — and it doesn’t come without struggle. organizationinformationmakingwork
Internal design teams and thought leadership An Article by Jorge Arango jarango.com The design industry is an ecosystem. External design teams provide critical functions beyond augmenting internal design resources. Thought leadership — pushing the field’s boundaries — is indeed one of them. Many practices and tools we take for granted — journey maps, personas, conceptual frameworks — were pioneered and/or popularized by ‘outies.’ Most of the field’s foundational books and blogs are by people outside ‘client’ organizations. This isn’t because internal designers aren’t as clever or dedicated as their external colleagues. (Many ‘innies’ are former ‘outies.’) It’s because internal design roles are structurally misaligned with public thought leadership. designux
Not Just a New Feature; a New Compact A Fragment by Jorge Arango jarango.com My sense is that Slack’s teams think of themselves as adding ‘features’ to a ‘product,’ instead of as stewards of a place where people work. featuresplace
Deadlines are bullshit An Article contrariantruth.substack.com In software development deadlines are a necessary evil. It is important to understand when they are necessary, and it is important to understand why they are evil. External vs. internal deadlinesWhy are internal deadlines evil?Engineers who love their work Hofstadter's LawThe Thing-deadline calculusNever enough timeDriving engineers to an arbitrary date is a value destroying mistake bureaucracysoftwareprocesswork
External vs. internal deadlines When are deadlines necessary? Contractual obligations Technical liabilities (e.g., dependency EOL) Compliance, government, investors, and other external stakeholders What do all of these deadlines have in common? They are all important. They are all deadlines that cannot be missed. They are all external. When are deadlines evil? Your manager says you have a deadline Your software development methodology says you have deadlines What do all of these deadlines have in common? None of them are important. They are arbitrary. They are all internal. They are all bullshit.
Why are internal deadlines evil? Estimation: When estimating engineering work a substantial time investment is required by an engineer in order to get an accurate estimate. Misaligned Incentives: There is an incentive to lie and give estimates much longer than the feature is truly expected to take. Low Morale: Deadlines are likely to be missed often. Repeated failure has a cost to the morale of the team. Micromanagement: Deadlines are wielded by middle managers as a whip to harass and annoy engineers working on features. High Stress: When engineers feel the pressure of other stakeholders holding deadlines over their heads it creates an environment of high stress. High Turnover: On teams with high turnover rates the best engineers have an easy time finding new work and leave quickly, the worst engineers have a difficult time finding work and remain. This selects for a lower quality team over time.
Engineers who love their work The resolution is simple. Never have internal deadlines. Operate on a prioritized and ordered list of features. Estimate only when necessary to prioritize and do so in a t-shirt sizing way. Trust your engineers and they will begin to love their work. Engineers who love their work are happy and productive. Building is never a straight line