Restoration, Renewal, Recovery
Ending is better than mending
Kanawa-tsugi
When our tools are broken, we feel broken
I could do better than that
No ordinary objects
Responsibility for the sidewalk
I'm sorry, I love engineers
Repair
Little by little
Crafting repair
Hyperart: Thomasson
Snipping the dead blooms
Builder Brain
Rethinking Repair
Maintenance and Care
A time to build and a time to repair
Can maintenance save civilisation?
Makers and Making
Chesterton’s Fence
The McDonald’s Theory of Creativity
Imperfectly locked doors quietly waiting
Feature parity
The way we usually do infrastructure
Broken world thinking
Semi-detached houses, 2019
How the light gets in
A Quote by Leonard CohenThere is a crack in everything.
That's how the light gets in.The Maintainers
A WebsiteThe Maintainers, a global research network interested in the concepts of maintenance, infrastructure, repair, and the myriad forms of labor and expertise that sustain our human-built world. Our members come from a variety of backgrounds, including engineers and business leaders, academic historians and social scientists, government and non-profit agencies, artists, activists, coders, and more.
Don’t Be an Ostrich
You just handed off a major redesign. Three months of research, twenty-seven major revisions, and hundreds cups of coffee have all culminated in this pinnacle of glory. It’s finally done!
Except it’s not.
It’s not, even after you have answered every single question the developers have about your red-line.
It’s not, even after you have addressed all the technical constraints developers encountered during the implementation.
It’s not, even after you meticulously documented all the patterns and styles into a library for reference and reuse.
It’s not, because neither you nor the developers have talked to a real user. At the bottom of your heart, you are secretly wishing:
My design looks great on paper, so let’s keep it on paper.
You are an ostrich.
Post-occupancy evaluation
Post-occupancy evaluation (POE) is a practice in the building industry where an architect would visit the building after its occupancy and interview its residents. It sounds like a great opportunity for collecting feedback and learning from mistakes, but it’s rarely practiced. Why?
Many awe-inspiring, prize-winning architectures are half building, half sculpture. Often made of specially molded concrete and steel, they are extremely expensive to alter, let alone any alteration would also attack the architect’s prestige and pride. So whatever usability issues the POE identifies will remain as issues, unless the architect wants to accept the public criticism and shame that comes with the remodeling.
In fear of criticism, an architect would turn down the opportunity for POE, and continue to design the same roof that would leak water in future projects.
In fear of criticism, a developer would use customer service representatives as a shield against user complaints, while focusing on the “technical” aspect of things.
In fear of criticism, a designer would close the contract as soon as the client accepts the design, even though none of the real users are represented by the client.