The eyes of a traveler We’ve all heard that travel broadens the mind. But beneath this cliché lies a deep truth. Things stand out because they’re different, so we notice every detail, from street signs to mailboxes to two you pay at a restaurant. We learn a lot when we travel, not because we are any smarter on the road but because we pay such close attention. On a trip, we become our own version of Sherlock Holmes, intensely observing the environment around us. We are continuously trying to figure out a world that is foreign and new. Too often, we go through our day-to-day life on cruise control, oblivious to huge swaths of our surroundings. To notice friction points – and therefore opportunities to do things better – it helps to see the world with fresh eyes. When you meet creative people with lots of ideas constantly bubbling to the surface, you often come away feeling that they are operating on a different frequency. And they are, most of the time. They have all their receptors on — and frequently turned up to eleven. But the fact is, we are all capable of this mode. Try to engage a beginner’s mind. For kids, everything is novel, so they ask lots of questions, and look at the world wide-eyed, soaking it all in. Everywhere they turn, they tend to think, Isn’t that interesting? rather than, I already know that. By adopting the eyes of a traveler and a beginner’s mindset, you will notice a lot of details that you might normally have overlook. You put aside assumptions and are fully immersed in the world around you. In this receptive mode, you’re ready to start actively searching out inspiration. Richard Saul Wurman, Understanding Understanding Like designing things for the first time travelcliché
The language itself has been weaponized It’s quite difficult, to fight back against the seeming wisdom of axiomatic “truths,” when the language itself has been weaponized through the power of pattern. Through rhythm, rhyme, alliteration, and consonance. The last time I was in England was at the invitation of Nomensa, to give a talk at a conference wherein I encouraged the audience to discard an axiom that I feel has done users of the English language more harm than good through endless and glib repetitions. Like “Curiosity Killed The Cat,” “You Are Not Your User” sounds so good that we keep on saying it, without appreciating what we’re reifying through repetition. The pleasure of repetition, the pleasure of pattern matching, the pleasingness of Kuh Kuh Kuh consonants on the one hand, and of the round vowelly Yuh Yuh Yuh on the other make these things we say seem true because they sound and feel so good to say. Dan Klyn, Sermon for WIAD Bristol 2021 understandinggroup.com repetitiontruthlanguagecliché
The debris of someone else's thinking A cliché isn't just a familiar, overused saying. It's the debris of someone else's thinking. Verlyn Klinkenborg, Several Short Sentences About Writing cliché
The way an oyster does A Fragment by Kay Ryan www.csmonitor.com Her poems, [Kay Ryan] says, don't begin with a simple image or sound, but instead start "the way an oyster does, with an aggravation." An old saw may nudge her repeatedly, such as "It's always darkest before the dawn" or "Why did the chicken cross the road?" "I think, 'What about those chickens?' " she says, "and I start an investigation of what that means. Poets rehabilitate clichés." poetrymeaningcliché
Don’t Be an Ostrich An Essay by Chuánqí Sun medium.com You just handed off a major redesign. Three months of research, twenty-seven major revisions, and hundreds cups of coffee have all culminated in this pinnacle of glory. It’s finally done! Except it’s not. It’s not, even after you have answered every single question the developers have about your red-line. It’s not, even after you have addressed all the technical constraints developers encountered during the implementation. It’s not, even after you meticulously documented all the patterns and styles into a library for reference and reuse. It’s not, because neither you nor the developers have talked to a real user. At the bottom of your heart, you are secretly wishing: My design looks great on paper, so let’s keep it on paper. You are an ostrich. Post-occupancy evaluation
Post-occupancy evaluation Post-occupancy evaluation (POE) is a practice in the building industry where an architect would visit the building after its occupancy and interview its residents. It sounds like a great opportunity for collecting feedback and learning from mistakes, but it’s rarely practiced. Why? Many awe-inspiring, prize-winning architectures are half building, half sculpture. Often made of specially molded concrete and steel, they are extremely expensive to alter, let alone any alteration would also attack the architect’s prestige and pride. So whatever usability issues the POE identifies will remain as issues, unless the architect wants to accept the public criticism and shame that comes with the remodeling. In fear of criticism, an architect would turn down the opportunity for POE, and continue to design the same roof that would leak water in future projects. In fear of criticism, a developer would use customer service representatives as a shield against user complaints, while focusing on the “technical” aspect of things. In fear of criticism, a designer would close the contract as soon as the client accepts the design, even though none of the real users are represented by the client. architectureux