Waking up from the dream of UX An Article by Peter Merholz www.petermerholz.com In no objective sense were things better for UX [in 2010]. Most companies didn’t know it existed. Most who did, drastically underinvested in it. Those who were willing to invest in it were savvy enough to listen to thought leaders, but that was a paltry percentage of the real work to be done. What’s happened by 2021 is that UX is not interesting in and of itself anymore. UX is a given. As Joe Lamantia said in a mailing list I’m on, “it’s furniture.” And the challenges and frustrations people are expressing are largely due to this maturation. We’re moving from “the dream of UX” to “the reality of UX.” Why I'm losing faith in UXUndoing the Toxic Dogmatism of Digital Design ux
Design Leadership Truisms An Article by Peter Merholz www.petermerholz.com PEOPLE ARE NOT THEIR JOB TITLES. TEAM MEMBERS ARE NOT “RESOURCES”. PEOPLE WORK BEST WHEN THEY CAN BE THEIR FULL SELVES. YOU CANNOT CALCULATE AN ROI FOR DESIGN. FRAMING THE PROBLEM IS MORE IMPORTANT THAN SOLVING THE PROBLEM. (DESIGN) LEADERSHIP IS MORE TALKING THAN DOING. YOU’LL DO A BETTER JOB IF YOU LIGHTEN UP IF YOU HAVEN’T PISSED SOMEONE OFF, YOU’RE NOT DOING YOUR JOB RIGHT. NO ONE OUTSIDE YOUR TEAM UNDERSTANDS WHAT IT TAKES TO DO GOOD WORK. THE OUTCOMES ARE BETTER WHEN EVERYONE IS A DESIGNER. AGILE TRANSFORMATIONS ARE HOSTILE TO GOOD DESIGN. WHAT A DESIGN TEAM NEEDS MOST IS A CLEAR SENSE OF PURPOSE. YOU ARE ON THE FRONT LINE OF A GLOBAL WAR FOR TALENT. EVERYONE APPLYING FOR A ROLE HAS AN INFLATED TITLE. INTERVIEWS ARE A POOR WAY OF ASSESSING CANDIDATES. DESIGN EXERCISES ARE A BAD INTERVIEWING PRACTICE. YOU WILL NEVER HAVE ENOUGH DESIGNERS. YOU WILL NEVER HAVE ENOUGH TIME. THE SKILLS THAT GOT YOU HERE ARE NOT THE SKILLS THAT WILL CARRY YOU FORWARD. Truisms designleadershipteamwork
Craft and Material in Digital Design An Article A little bit more about the stoneIt is how we come to understand our medium craftmaterialsoftware
A little bit more about the stone In the documentary Rivers and Tides, artist Andy Goldsworthy repeatedly struggles to stack stones into a sculptural cairn. Over and over the stones fall. Each time, Andy’s sculpture stands a little taller before the moment of failure. At a penultimate moment in the episode, the ever-patient Goldsworthy begins to look exasperated. He’s just staring at the rocks scattered on the ground, studying them intently. A curious passerby has watched him fail a few times, and Andy tells the man, “Every time, I learn a little bit more about the stone. I’m learning how it works.”
It is how we come to understand our medium There is such a unique quality to experiential learning, through direct experience with a material. It cannot be substituted through lectures or books. It must be felt. It must be earned through time well spent, through making and failing and re-making. It is how we come to understand our medium. If you’re a digital designer who doesn’t understand basic principles of computer science, or has never written a bit of code, or has never built a website, what are you doing? What can you say about the material you shape? The idea that designers in the information age shouldn’t waste their time with this skill baffles me. It is woefully misguided advice. A digital designer who has not learned the nature of their medium is a designer unprepared to argue for their vision. This is a designer who is unable to push back against the criticism of skeptical engineers. This is a designer who risks offering opinions instead of solutions. If you are crafting experiences in the digital space, you should know what’s required to implement your ideas. You should try implementing it yourself, (if only to build empathy with your developers!)