The Image of the City A Book by Kevin Lynch mitpress.mit.edu To become completely lostApparencyOn the edge of something elseNothing there, after allPaths, edges, districts, nodes, landmarks+6 More 125 Best Architecture BooksScenes of thoroughgoing samenessClues for software design in how we sketch maps of cities urbanismplacecities
Keep digging An Article by Ryan Singer m.signalvnoise.com The hardest thing about customer interviews is knowing where to dig. An effective interview is more like a friendly interrogation. We don’t want to learn what customers think about the product, or what they like or dislike — we want to know what happened and how they chose... To get those answers we can’t just ask surface questions, we have to keep digging back behind the answers to find out what really happened. questionsresearchunderstanding