Restoration, Renewal, Recovery
Ending is better than mending
Kanawa-tsugi
When our tools are broken, we feel broken
I could do better than that
No ordinary objects
Responsibility for the sidewalk
I'm sorry, I love engineers
Repair
Little by little
Crafting repair
Hyperart: Thomasson
Snipping the dead blooms
Builder Brain
Rethinking Repair
Maintenance and Care
A time to build and a time to repair
Can maintenance save civilisation?
Makers and Making
Chesterton’s Fence
The McDonald’s Theory of Creativity
Imperfectly locked doors quietly waiting
Feature parity
The way we usually do infrastructure
Broken world thinking
Semi-detached houses, 2019
How the light gets in
A Quote by Leonard CohenThere is a crack in everything.
That's how the light gets in.The Maintainers
A WebsiteThe Maintainers, a global research network interested in the concepts of maintenance, infrastructure, repair, and the myriad forms of labor and expertise that sustain our human-built world. Our members come from a variety of backgrounds, including engineers and business leaders, academic historians and social scientists, government and non-profit agencies, artists, activists, coders, and more.
Dear Microsoft
We realized a few years ago that the value of switching to Slack was so obvious and the advantages so overwhelming that every business would be using Slack, or “something just like it,” within the decade. It’s validating to see you’ve come around to the same way of thinking. And even though — being honest here — it’s a little scary, we know it will bring a better future forward faster.
However, all this is harder than it looks. So, as you set out to build “something just like it,” we want to give you some friendly advice.
It's not the features that matter
First, and most importantly, it’s not the features that matter. You’re not going to create something people really love by making a big list of Slack’s features and simply checking those boxes. The revolution that has led to millions of people flocking to Slack has been, and continues to be, driven by something much deeper.
Building a product that allows for significant improvements in how people communicate requires a degree of thoughtfulness and craftsmanship that is not common in the development of enterprise software. How far you go in helping companies truly transform to take advantage of this shift in working is even more important than the individual software features you are duplicating.
An open platform is essential
Second, an open platform is essential. Communication is just one part of what humans do on the job. The modern knowledge worker relies on dozens of different products for their daily work, and that number is constantly expanding. These critical business processes and workflows demand the best tools, regardless of vendor.
You've got to do this with love
Third, you’ve got to do this with love. You’ll need to take a radically different approach to supporting and partnering with customers to help them adjust to new and better ways of working.