Once you see that an answer is not serving its question properly anymore, it should be tossed away. It's just their natural life cycle.
They usually kick and scream, raising one hell of a ruckus when we ask them to leave. Especially when they have been with us for a long time.
You see, too many actions have been based on those answers. Too much work and energy invested on them. They feel so important, so full of themselves. They will answer to no one. Not even to their initial question!
The hardest thing about customer interviews is knowing where to dig. An effective interview is more like a friendly interrogation. We don’t want to learn what customers think about the product, or what they like or dislike — we want to know what happened and how they chose... To get those answers we can’t just ask surface questions, we have to keep digging back behind the answers to find out what really happened.
In April 2021, a series of strange phrases in journal articles piqued the interest of a group of computer scientists. The researchers could not understand why researchers would use the terms ‘counterfeit consciousness’, ‘profound neural organization’ and ‘colossal information’ in place of the more widely recognized terms ‘artificial intelligence’, ‘deep neural network’ and ‘big data’.
Further investigation revealed that these strange terms — which they dub “tortured phrases” — are probably the result of automated translation or software that attempts to disguise plagiarism. And they seem to be rife in computer-science papers.