Questions to ask on a new job search An Article by Sally Lait sallylait.com The role and expectations What does this job entail? What's driving the hire? What are the biggest challenges? What scope is there to do x, y, z? How/when/why would you consider hiring me to be successful? What does progression from here look like? What's the biggest mistake I could make? The wider business Can you tell me a bit about the company? What about the culture? How does diversity, equity, and inclusion play into this? What's the most exciting thing on the company horizon? What's been the impact of COVID-19 on company finances/strategy? What are the best and worst things about working here? Day to day What's the size/structure of the team I'd be around/have reporting to me? Which other people would I work most closely with? What technologies/tools would I work with? What could I do that would make your life easier? The practical bits What salary are you offering for this role? Additional package/benefits How do you approach distributed working, and is there scope for this? What timescales are you hoping for? Holiday Job title Give yourself an extra shot: Is there anything I've said today that makes you hesitate? work
When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames