The Questions Concerning Technology An Essay by L.M. Sarcasas theconvivialsociety.substack.com What sort of person will the use of this technology make of me? What will the use of this technology encourage me to notice? Does the use of this technology bring me joy? What limits does the use of this technology impose upon me? Upon what systems, technical or human, does my use of this technology depend? Are these systems just? technologyethicscollections
When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames