The Blue Cliff Record A Book by Yuanwu Keqin, Thomas Cleary & J.C. Cleary www.shambhala.com Mountains are mountainsNo door at which to knockThe miraculous bones of the ancientsWhat did you see when you were there?I have pacified your mind+2 More zeneuphony
Understanding the Kano Model An Article by Jared Spool articles.uie.com The horizontal axis represents the investment the organization makes. As investment increases, the organization spends more resources on improving the quality (remember, Noriaka was a quality guy at heart) or adding new capabilities. The vertical dimension represents the satisfaction of the user, moving from an extreme negative of frustration to an extreme positive of delight. (Neutral satisfaction being neither frustrated nor delighted is in the middle of the axis.) It’s against the backdrop of these two axes that we see how the Kano Model works. It shows us there are three forces at work, which we can use to predict our users’ satisfaction with the investment we make. Minimum Awesome Product uxfeatures