Why We Build the Wall A Song by Anaïs Mitchell genius.com What do we have that they should want? We have a wall to work upon We have work and they have none And our work is never done And the war is never won The enemy is poverty And the wall keeps out the enemy And we build the wall to keep us free That’s why we build the wall We build the wall to keep us free So that its destruction cannot begin workfreedomcapitalism
When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames