A Management Maturity Model for Performance An Article by Alex Russell infrequently.org For executives that value: Revenue Engagement Design Accessibility Performance is rarely the single determinant of product success, but it can be the margin of victory. Improving latency and reducing variance allows teams to test other product hypotheses with less noise. A senior product leader recently framed a big performance win as "creating space that allows us to be fallible in other areas." performance
Skeleton, Organs, Circulation, Sinew, Skin An Article by Dorian Taylor I’m concerned with how I witness the work of user experience practitioners getting treated: like it’s just a set of motions toward a product’s all-important implementation, and one that we try to compress, due to its ostensible superfluity. Once the implementation is finished, the UX work appears to usually get discarded. Tracing the answer backThe UX coral reef ux
Tracing the answer back I submit that the materials that form the precursors to a product’s implementation have considerable value on their own. My vision is that I will be able to ask a question as mundane as one about the wording of a single button, and trace the answer all the way back to the overarching business strategy to see that it makes sense. decisions
The UX coral reef It isn’t a site, or a service, or even an identifiable product at all, but rather a system for creating a skin around and connective tissue between things like: Demographic studies Contextual inquiries Stakeholder and user interviews Surveys The business ecosystem Personas Scenarios Sketches, storyboards, wireframes Mockups, models and prototypes Email and IM conversations Meeting notes Content inventories and audits Concept schemes, taxonomies, thesauri A UI style guide A branding and visual identity guide A voice and tone guide A code style guide ...etc The individual elements of such a corpus represent the work of half a dozen specialist sub-disciplines, and are useful for realizing a product’s implementation. But if you hook them all up together, they merge to become a strategic artifact that transcends products and operates as a critical control surface for the business. This is because what such an artifact represents is a coral reef of deeply-considered and hard-fought decisions, and a story of the process that yielded them. connection