Information & Information Architecture
A history of content and sources
Good annotation
Information displays should be annotated, combining words, images, graphics, whatever it takes to describe and explain something. Annotation calls out and explains information and, at the same time, explains to viewers how to read data displays. Good annotation is like a knowledgeable expert/teacher at the viewer's side pointing and saying, "Now see how this works with that, how this might explain that..."
An immense wordy diagram
In ~1560 Ettore Ausonia, a polymath with interests from mathematics to mirror-making, constructed an immense wordy diagram depicting reflections from concave spherical mirrors. Then, between 1592 and 1601, while teaching at the University of Padua, Galileo made this handwritten copy of the diagram, which was fortunate since Ausonio's original has since gone missing. Three helpful architectures for the off-the-grid sentences are deployed – word trees, stacklists, annotated linking lines.
No wonder you think it's complicated
We were very proud of our user interface and the fact that we had a way to browse 16,000 (!!) pages of documentation on a CD-ROM. But browsing the hierarchy felt a little complicated to us.
So we asked Tufte to come in and have a look, and were hoping perhaps for a pat on the head or some free advice. He played with our AnswerBook for 90 seconds, turned around, pronounced his review:
"Dr. Spock's Baby and Child Care is a best-selling owner's manual for the most complicated 'product' imaginable – and it has only 2 levels of headings. You have 8 levels of hierarchy and I haven't stopped counting yet. No wonder you think it's complicated."
Infinite varieties of contexts
Over the course of 10 years of using Are.na, I have fully adopted the view that any piece of information can be important to a person given the right context. And on Are.na, pieces of information can be arranged in infinite varieties of contexts – their respective meaning shifts as the proximate information shifts. In other words, the more connections a block has, the more opportunities it has to be a nodal point.
Nodal points
I started thinking about all the other important “nodal points” (I don’t know what else to call this) of people, places, books, albums, websites, etc. that all played a part in shaping who I am as a person and what I think is important. These points are a combination of seeking things out myself and getting a recommendation that felt like it was actually for me. A mixture of both passive and active knowledge acquisition.
ultimately, it's the totality of those “nodal points” that indicate one’s own unique perspective. It doesn’t matter if you specifically sought out the nodal point or not, it’s the recognition that counts. When you encounter a piece of life-changing information (no matter how large the change part is), you are simultaneously discovering and creating “yourself,” becoming incrementally more complete. Your perspective (where your gaze is directed) is made up of a meandering line through these points. Learning (or maybe some precursor to learning) is a lot about developing the intuition to recognize when something you find in the world is going to be a nodal point for you.
What is a commonplace?
In all cases, a commonplace is a method of compiling knowledge for later use. In digital or analog form, this continued growth of stored ideas and projects is a key driver of intellectual development. Any time you decide to work on a project, you should attempt to collect and categorise all information that is relevant and useful.
Reveling in infrastructure
Hunstanton Secondary School (1954) in Norfolk, England, designed by Alison and Peter Smithson. Photo by Anna Armstrong (2011)
When the Smithsons placed the water heater for the Hunstanton Secondary School prominently above the school’s roofline, they weren’t just revealing the building’s infrastructure, they were reveling in it. What does it look like to do this on the web?
Of course there’s no single answer, because the web is simultaneously a physical and digital medium. It is material and it isn’t. It depends on how literally you interpret the question. But taking it somewhere in-between, seeing the web as primarily an information medium, we can ask the question a little differently: what does it look like to design something that is true to the material of digital information?
The quality of thought
It is the quality of thought and the information we use that determines yield, not the size or quality of the site.
A dot went for a walk
A dot went for a walk and turned into a line.
The dot, the line, the dance, the story, and the painting had found connections. Memory became learning, learning became understanding.Learning is remembering what one is interested in. Learning, interest, and memory are the tango of understanding.
Creating a map of meaning between data and understanding is the transformation of big data into big understanding.
The dot had embraced understanding.
Understanding precedes action.
Each of us is a dot on a journey.The need to record
With collecting comes the need to record. A specimen without a label is simply a (sometimes) pretty object. Without its associated data it is scientifically worthless.
The lapse of many years
At this point I wish to emphasize what I believe will ultimately prove to be the greatest purpose of our museum. This value will not, however, be realized until the lapse of many years, possibly a century, assuming that our material is safely preserved. And this is that the student of the future will have access to the original record of faunal conditions in California and the west, wherever we now work. He will know the proportional constituency of our faunae by species, the relative numbers of each species and the extent of the ranges of species as they exist today.
— Joseph Grinnell, 1910
Information imposters
Information imposters: This is nonsense that masquerades as information because it is postured in the form of information. We automatically give a certain weight to data based on the form in which it is delivered to us. Because we don’t take the time to question this, we assume that we have received some information.
My favorite example of this is in cookbook recipes that call for you to “cook until done.” This doesn’t tell you very much. Why bother? Information imposters are fodder for administravitis.
Like a prism
When you look at phonemes, you look through the perspective of morphemes, which are one linguistic level higher. The higher level is like a prism that splits the light in two. What was one thing, like ‘length’ at the phoneme level, looks like two opposite things ‘long’ and ‘short’ from the perspective of the morphemes. In practice, when you find both a word and its opposite, then the phoneme is not about either of these two things, but about what is common to them.
Thinking in terms of outputs
In our use of digital and analogue filing tools, we classify information through folders. An article about railway construction gets filed under ‘infrastructure’ or ‘transport’. In Evernote we tag it with ‘rail’ or ‘construction’. This is thinking like a librarian and not like a writer. We are classifying the information as an input. The reason you take notes as a writer is to produce content. It makes sense, then, to take notes in line with this goal.
Traditional filing like this tends to fail when you attempt to write your content. You are stuck trying to figure out which categories will be relevant for your proposal, paper or blog post. Interesting writing often comes from connecting separate fields through a common idea. By revealing the common denominator. By unifying two seemingly-contradictory ideas. How can you possibly achieve this if you’re looking in the same category for your information? The categories simply do not fulfil the function required by the writer.
The notes you take and indeed, the way you process information, should be with a specific project or idea in mind. You must classify information in terms of its outputs. When you take notes on a book, think about how this could apply to a specific idea you had or how it argues against a paper you read last week. The premise is that you should be organising by context and always trying to connect the dots between the content you're consuming.
Off to the races
"You get to the point where you're about to place your wager; the race is about to be run. You evaluate the sum total of the information, which has to do with how the money has been bet, what the horses looked like on the track, all this information—and it's like you run your hand over the race—I've had this happen so many times, it's the only way to explain it—you run your hand over the race. All the information is logically there, but there's something wrong. You don't know why something is wrong, but something is not correct. Then I have to reevaluate everything in terms of this feeling I have about the thing, which is derived from information, but which is so complex and so intricate and so subtle that there's no way you can put a tag on it."
The pie has been made
"In today's world, boundaries are fixed, and most significant facts have been generated. Gentleman, the heroic frontier now lies in the ordering and deployment of those facts. Classification, organization, presentation. To put it another way, the pie has been made—the contest is now in the slicing."
The Visual Information Seeking Mantra
There are many visual design guidelines but the basic principle might be summarized as the Visual Information Seeking Mantra:
Overview first, zoom and filter, then details-on-demand
Overview first, zoom and filter, then details-on-demand
Overview first, zoom and filter, then details-on-demand
Overview first, zoom and filter, then details-on-demand
Overview first, zoom and filter, then details-on-demand
Overview first, zoom and filter, then details-on-demand
Overview first, zoom and filter, then details-on-demand
Overview first, zoom and filter, then details-on-demand
Overview first, zoom and filter, then details-on-demand
Overview first, zoom and filter, then details-on-demandEach line represents one project in which I found myself rediscovering this principle and therefore wrote it down it as a reminder. It proved to be only a starting point in trying to characterize the multiple information visualization innovations occurring at university, government, and industry research labs.
Envisioning Information
A Book by Edward TufteBeautiful Evidence
A Book by Edward TufteThe Visual Display of Quantitative Information
A Book by Edward TufteThe Ladder of Abstraction
An Essay by Bret VictorThe Elements of Graphing Data
A Book by William S. ClevelandUnderstanding Understanding
A Book by Richard Saul WurmanVisual Explanations
A Book by Edward TufteInformation Visualization: Perception for Design
A Book by Colin WareThe Eyes Have It
A Research Paper by Ben ShneidermanLooseleaf
A WebsiteWikipedia
A WebsiteTinderbox
An ApplicationTinderbox is a workbench for your ideas and plans, ands ideas. It can help you analyze and understand them today, and it will adapt to your changing needs and growing knowledge.
Your Tinderbox documents can help organize themselves, keeping your data clean. We believe in information gardening: as your understanding grows, Tinderbox grows with you.
The medium is the message
A Quote by Marshall McLuhanProduct Design Resources
A Reference Work by Brandon DornThings I‘ve read, people I‘ve tried to learn from, and things I‘ve done to become a better designer. This is an idiosyncratic list reflecting what has helped me along the way, rather than an exhaustive list of design classics.
Though the list leans toward theory — principles are more durable than technique — I offer a few ideas further down about how to practice design. It also leans toward information design, because the task of presenting rich, dense information in an accessible way is ultimately the task of any digital product.
Blogging with Version Control
An Article by Will DarwinI’ve been musing for a while now on the way blog posts are typically presented—in reverse chronological order. This format has never truly made sense and does not reflect the way good writing and thinking happens.
...The main issue with the ‘pile’ system is that this post is eventually buried beneath more recent pieces of writing; there is no incentive for revisiting or updating the work. Even worse, if an author does decide to unearth the piece and make some major changes, those who read the original piece are not made aware of these alterations. The sorting order is static.
Nobody gives a hoot about groupthink
An Article by Baldur BjarnasonTwo relatively common ‘fashions’ today are real-time collaboration and shared data repositories of one kind or another.
Both increase productivity in the naive sense. We work more; everybody is more active; the group feels more cohesive.
The downside is that they also both tend to reduce the quality of the work and increase busywork.
Two types of work
An Article by Jorge ArangoThere are two types of work: growth work and maintenance work.
Growth work involves making new things. It can be something big or small. In either case, growth work often follows a loose process.
Maintenance work is different. Maintenance work involves caring for the resources and instruments that make growth work possible. This includes tools, but also body and mind.
Maintenance is ultimately in service to growth. But effective growth can’t happen without maintenance. As with so many things, the ideal is a healthy balance — and it doesn’t come without struggle.
Open Transclude for Networked Writing
An Essay by Toby ShorinWebsites are not living rooms and other lessons for information architecture
An Essay by Sarah R. BarrettWhile there is a lot that IA can learn from actual architecture or city planning, websites aren’t buildings or cities, and they don’t have to work like them. Instead, they should be designed according to the same principles that people’s brains expect from physical experiences.
Web History Chapter 1: Birth
A Chapter by Jay HoffmannHow to Think About Notes
An Article by Will DarwinWhat we have known since long
A Quote by Ludwig WittgensteinThe problems are solved, not by giving new information, but by arranging what we have known since long.
Readings in Information Visualization: Using Vision to Think
A Book by Ben Shneiderman
Infrastructure: A Guide to the Industrial Landscape
Savage, hostile, and cruel
Some may find puzzling or distasteful the parallel I am drawing between the study of nature and the study of technology. After all, nature is good and good for you, whereas everyone knows that technology is ugly, evil, and dangerous.
A few centuries ago—say, on the American western frontier—a quite different view prevailed. Nature was seen as savage, hostile, cruel. Mountains and forests were barriers, not refuges. The lights of civilization were a comforting sight. We took our charter from the book of Genesis, which grants mankind dominion over the beasts, and felt it was both our entitlement and our duty to tame the wilderness, fell the trees, plow the land, and dam the rivers.
Nature undisturbed
My chief aim is simply to describe and explain the technological fabric of society, not to judge whether it is good or bad, beautiful or ugly. And yet I would not argue that technology is neutral or value-free. Quite the contrary: I suggest that the signs of human presence are the only elements of the landscape that have and moral or aesthetic significance at all. In nature undisturbed, a desert is not better or worse than a forest or a swamp; there is simply no scale on which to rank such things unless it is a human scale of utility or beauty. Only when people intervene in nature is there any question of right or wrong, better or worse.
The raw materials of society
A big hole in the ground: This is where most of the raw materials of an industrial society come from. To appreciate the scale of this excavation, note that the bright blue object on a shelf near the center of the image is a Porta Potti.
The dragline
A dragline is the largest of the machines used to strip away the overburden and mine the ore layer at an open-cast mine. A bucketload for this particular dragline, one of the world's largest, is 220 cubic yards. Note the school bus, which would easily fit in the bucket.
Dark satanic steel
When poet William Blake wrote of "dark satanic mills", he couldn't have been looking at a steel mill because there were none in 1804. Nevertheless, when I visit a steel mill, Blake's phrase always comes to mind. With the heat and the pounding noise, the dust and smoke, and the red glow against the night sky, it's hard not to see these places as infernal. And yet the process of making steel also produces some of the most hauntingly beautiful images found anywhere in the world of industry.
Strength from both mass and form
Hoover Dam has the shape of an arch dam, but it is actually a hybrid structure, gathering strength from both mass and form. The dam is often ranked as one of the most exquisite of all engineered structures. It is fitted to its site so well that the gnarly canyon wall looks like an organic growth engulfing the mass of concrete.
Warmed by the afternoon sun
Textbooks on water-system engineering state that supply mains are generally installed on the north side of the street in the Northern Hemisphere and on the south side in the Southern Hemisphere, so that the sun will warm them. In both hemispheres they are supposed to be on the east side of north-south streets, on the premise that the afternoon sun is warmer than the morning sun.
Trompe l'oeil fantasies
In residential neighborhoods some sewage-pumping stations are trompe l'oeil fantasies, dressed up to look like the split-level or colonial houses that surround them. If you look closely, it's not hard to spot these disguised pumphouses: the heavy-duty power connections, the big ventilating fans, and the diesel generator in the backyard are all tip-offs. Furthermore, the windows are often fakes, with sash and shutters adorning a blank wall.
Quaker Square Inn
The modernist architect Le Corbusier was an admirer of American grain elevators, suggesting that their regularity and modularity could serve as a model for other kinds of buildings. At least one later architect took the suggestion seriously. The Quaker Square Inn in Akron, Ohio, occupies the shell of a former elevator. If you're in town for the night, you can rent a round room in one of the silos.
A metropolis for hydrocarbons
An oil refinery suggests the image of a metropolis for hydrocarbons, the pipe manifolds like expressways, the distillation towers like skyscrapers.
A haunting, syncopated music
"Rappers" on the roof of the electrostatic precipitator knock the accumulated dust free, letting it fall into the storage hopper. Each rapper is the size and shape of a baseball bat. Inside is an electromagnet that pulls a steel plunger upward, then allows it to fall again, producing a sharp knock. The rappers are energized at seemingly random intervals, producing a haunting, syncopated music. (The rhythm seemed more modern jazz than rap.)
Safety cut rope axe man
In the first nuclear reactor, constructed by Enrico Fermi in 1942 under the bleachers of the University of Chicago football stadium, the control rods were held up by a manila rope. A man with an axe was told to cut the rope if the reactor got out of hand. This "safety cut rope axe man" is supposedly the origin of the term SCRAM for an emergency shutdown procedure.
Pylons
Not all the towers along a transmission line are identical. Look closely at a tower where the line makes a sharp turn and you will likely find it is wider and beefier than other towers along the route. The added strength and weight are needed to resist the unbalanced pull of the conductors, which might overturn an ordinary tower. These special towers are called deviation or angle towers.
The transmission-line tower everybody knows is an Erector Set latticework of steel girders and diagonal braces. The techniques for designing and building these towers are the same ones used in constructing steel bridge trusses or crane booms. The individual pieces can be made cheaply from rolled steel and then bolted together on the site. This last point is more important than it might seem: transporting a fully assembled tower 100 feet tall is an awkward and expensive business.
Color coding
Telephone wires erupt in a multicolor cascade in a ground-level, pedestal-type splice case on a city street.
Dividing the set of 10 colors into two contrasting groups of 5 allows for exactly 25 combinations with one color from each group; thus, each pair in a bundle can be uniquely colored. A similar color code is applied to the ribbons that bind together all the pairs in a bundle, and to those of the superbundles. The result is highly festive! A specific wire might be identified as the blue-red conductor within the orange-black bundle within the brown-yellow superbundle.
The Iridium System
Several Low-Earth-Orbit (LEO) networks were proposed, but only one got off the ground: the Iridium system. The original Iridium proposal called for a "constellation" of 77 satellites, which gave the plan its name: the element iridium has atomic number 77, meaning that an iridium atom has 77 orbiting electrons. Before the satellites were launched, the constellation was scaled back to 66 active satellites, but no one wanted to change the name to Dysprosium.
Roads to nowhere
Among real-estate developers, straight lines and right angles went out of fashion sometime in the middle of the twentieth century. If you look at a town or a residential neighborhood laid out since then, you are more likely to find sinuous, serpentine roads—whether or not the topography offers any excuse for such curves. Many of these roads go nowhere: they are loops that bring you back to where you started, or they are cul-de-sacs. Making it easy to find your way through the network of streets is obviously not a high priority. This is an interesting development in urban geography: having redesigned the city to accommodate the automobile, we now search for ways to discourage people from driving on the streets.
A gradual refinement
The steel rail is an artifact whose form has been carefully optimized. This gradual refinement of the design was done not by a single brilliant engineer but by more than a century of industrial evolution. The rail was never meant to be an object of beauty, but its cross section has all the elegance of fine typography.
Hyperart: U.S. Rail
The steepest grade on U.S. main-line track is at the small town of Saluda, on a Norfolk Southern route between Spartanburg, South Carolina, and Asheville, North Carolina. The grade goes on for three miles at a slope of 4 or 5 percent. Trains have not been running on the line since 2001, but the tracks are still maintained.
An emblem of friendship
Bridges make connections; they bring people together—a role that has made them a traditional emblem of friendship. Consider the town of Mostar in Bosnia-Herzegovina. When fighting between ethnic factions broke out there in the 1990s, nothing symbolized the social disintegration more clearly than the destruction of a sixteenth-century stone-arch bridge that had linked the two parts of the town on opposite banks of the Neretva River. And the emblem of efforts to heal the divisions is a rebuilt bridge, opened with fireworks and fanfare in July of 2004.
Routine design
When we think of bridges, it is the dramatic and monumental long spans that come to mind first, especially the lithe suspension bridges such as the Golden Gate and the pure geometric arches such as Sydney Harbour. But the majority of bridges are not such spectacular structures. Most of them are ordinary overpasses, with spans of 30 or 40 feet, carrying roadways or rails across other thoroughfares or over small streams. You see such bridges by the dozen on any drive down the Interstate. They may be lacking in glamour, but they are more representative of a bridge builder's art.
The engineering and construction of girder bridges are pretty routine these days, but the bridges are not quite standard items you order from a catalogue. The girders, whether of steel or concrete, are custom-build for each bridge, then trucked to the site and hoisted into place with a crane. The designer still has scope for variation and creativity, and it shows out on the highways: some overpasses are prettier than others.
No Smoking
What's that big electrical cord that also connects the ship to the dock? It's not a power cord to run machinery aboard ship; it's a grounding strap, to prevent sparks from static electricity. Something else you're sure to notice on a tanker is a big warning sign about the fire hazard. Frederick Allen, the editor of American Heritage of Invention & Technology, has remarked that all tankers seem to be named No Smoking.
Port furniture
All the miscellaneous fittings and fixtures on wharves and piers and elsewhere in nautical neighborhoods are known by the charming term port furniture.
The mirror-image economy
When we enter the world of refuse and waste, we cross over into a mirror-image economy. In the "normal" world, we pay to acquire things; on the other side of the looking glass, we pay to get rid of them. Junk isn't merely worthless; it has negative value.
A chemical engineer once told me about a recent improvement in a manufacturing process; by fine-tuning a chemical synthesis he had increased the yield of a certain commodity from 98 percent to 99 percent. I congratulated him, but I couldn't help remarking that this seemed like a rather paltry improvement. "Ah, you miss the important point," he said. "The amount of waste goes from 2 percent down to 1 percent. It's cut in half. We save tremendously on disposal costs."
NIMBY, BANANA, NOPE
Waste-disposal facilities of all kinds—landfills, incinerators, even transfer stations—are sure bets for generating the NIMBY response: not in my backyard. In its most cynical form, NIMBY is the attitude of citizens who acknowledge the need for a facility, somewhere, but who oppose a plan for building it simply because the selected site is too close to their own property. But opposition to landfills and many other kinds of development goes well beyond cynical NIMBY. Another catch phrase for this phenomenon is BANANA: build absolutely nothing anywhere near anybody. Or else it's NOPE: not on planet earth.
Creations of human artifice
In the twenty-first century, the question most of us ask when disaster strikes is not "How could God let that happen?" but "Who screwed up?" This is a salutary development: We take responsibility for the world we live in. Whether or not our world is the best of all possible worlds, it is a world we have made for ourselves. We live in an engineered landscape, on an engineered planet. Our cities and farms, our dwellings and vehicles, our power plans and communication networks—these are all creations of human artifice. If we don't like it here, we have only ourselves to blame.
What kind of world it's going to be
The wonderful thing about living in a world of our own creation is that we get to choose what kind of world it's going to be—at least in principle. But the promise is meaningful only if a broad enough "we" can be engaged in the process. At present, mechanisms and democratic institutions for making collective decisions about the deployment of technology are hopelessly cumbersome. How can anyone make a sensible choice without being able to weigh one alternative against another?