When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
What this site is A kind of commonplace book. A kind of digital garden. A kind of Zettelkasten. The front end to a brain. Part research, part dissertation, part art project. A kind of essay, in the sense that it is an attempt. ...but at what? Nick Trombley, barnsworthburning.net What is a commonplace?A Brief History of the Digital GardenZettelkastenare.naHighlighterThe Art of Looking SidewaysReading DesignEssayerGlaspMaintenance and Care gardens