When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Glasp An Application by Kazuki Nakayashiki & Kei Watanabe glasp.co Collect the Web, Express Yourself. Collect what truly matters to you from the web. It's who you are. Like-minded people will find and learn from you. Glasp is a social highlighting app that allows you to highlight and tag what you think is important while reading articles or watching videos on the web. HighlighterWhat this site is hypermediaconnectioncollections