When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Zettelkasten A Tool by Niklas Luhmann en.wikipedia.org A zettelkasten consists of many individual notes with ideas and other short pieces of information that are taken down as they occur or are acquired. The notes are numbered hierarchically, so that new notes may be inserted at the appropriate place, and contain metadata to allow the note-taker to associate notes with each other. For example, notes may contain tags that describe key aspects of the note, and they may reference other notes. The numbering, metadata, format and structure of the notes is subject to variation depending on the specific method employed. zettelkasten.deHow to Make a Complete Map of Every Thought You ThinkThe Zettelkasten MethodWhat this site is notetakingthinkingwriting