quality
It passes by the river
SAFe is oriented around volume, not value
To bring out its noblest qualities
We classify too much and enjoy too little
All the way to the last bolt
v0.crap
What excellence is
The aspiration for quality
Eating your own dog food
More profitable and a better buy
Maybe I should sharpen soon
You'll know it's there
Jobs's father had once taught him that a drive for perfection meant caring about the craftsmanship even of the parts unseen. Jobs applied that to the layout of the circuit board inside the Apple II. He rejected the initial design because the lines were not straight enough.
In an interview a few years later, after the Macintosh came out, Jobs again reiterated that lesson from his father: "When you're a carpenter making a beautiful chest of drawers, you're not going to use a piece of plywood on the back, even though it faces the wall and nobody will ever see it. You'll know it's there, so you're going to use a beautiful piece of wood on the back. For you to sleep well at night, the aesthetic, the quality, has to be carried all the way through."
Measured by the number of its features
A primary cause of complexity is that software vendors uncritically adopt almost any feature that users want. Any incompatibility with the original system concept is either ignored or passes unrecognized, which renders the design more complicated and its use more cumbersome. When a system's power is measured by the number of its features, quantity becomes more important than quality. Every new release must offer additional features, even if some don't add functionality.
There is no kogin that can be called poor
Ensuring Excellence
An Article by Marty Cagan…in so many of the best product companies there is an additional dimension that goes beyond individual empowered product teams, and even goes beyond achieving business results.
It has to do with ensuring a level of what I’ll refer to here as “excellence” although that is clearly a very ambiguous term.
Over the years, this concept has been referred to by many different names, always necessarily vague, but all striving to convey the same thing: “desirability,” “aha moments,” “wow factor,” “magic experiences,” or “customer delight,” to list just a few.
The concept is that an effective product that achieves results is critical, but sometimes we want to go even beyond that, to provide something special.
Maybe it’s because we believe this is needed to achieve the necessary value. Maybe it’s because the company has built its brand on inspiring customers.
Often this dimension shows up most clearly in product design, where functional, usable but uninspiring designs can often achieve our business results, but great design can propel us into this realm of the inspiring.
Avant-Garde and Kitsch
An Essay by Clement GreenbergCapitalism in decline finds that whatever of quality it is still capable of producing becomes almost invariably a threat to its own existence.
Weinberg's Law
A Quote by Gerald WeinbergIf builders built buildings the way programmers wrote programs, then the first woodpecker that came along would destroy civilization.
The value-destroying effect of arbitrary date pressure on code
An Article by Gandalf HudlowThe mandate from above is clear, just get it done! Avoid everything that's in the way: all advice, all expertise, all discovery efforts that detract from hitting the Date™!
What these organizations don't realize is that all software change can be modeled as three components: Value, Filler and Chaos. Chaos destroys Value and Filler is just functionality that nobody wants. When date pressure is applied to software projects, the work needed to remove Chaos is subtly placed on the chopping block. Work like error handling, clear logging, chaos & load testing and other quality work is quietly deferred in favor of hitting the Date™.
Minimum Awesome Product
An Article by Carlos BeneytoUsers are accustomed to a minimum of quality, and they expect that of all new products.
If our product does not [meet basic expectations of quality], people will automatically believe that it is a bad product and they will not take it seriously. It is not what they expect.
Hence my suggestion that the MVP has died and the MAP: Minimum Awesome Product was born.
What happens to user experience in a minimum viable product?
An Article by Ryan Singer"Feature complexity is like surface area and quality of execution is like height. I want a base level of quality execution across all features. Whenever I commit to building or expanding a feature, I'm committing to a baseline of effort on the user experience."
There’s a distinction to make: The set of features you choose to build is one thing. The level you choose to execute at is another. You can decide whether or not to include a feature like ‘reset password’. But if you decide to do it, you should live up to a basic standard of execution on the experience side.
Features can be different sizes with more or less complexity, but quality of experience should be constant across all features. That constant quality of experience is what gives your customers trust. It demonstrates to them that whatever you build, you build well.
Why YKK zippers are the brown M&Ms of product design
An Article by Josh CentersA ‘pro tip’ for evaluating the quality of a piece of gear is to look at the small details, such as zippers and stitching. Cheap-minded manufacturers will skimp on those details because most people just don’t notice, and even a cheap component will often last past a basic warranty period, so it’s an easy way to increase profits without losing sales or returns.
If a designer does bother to invest in quality components, that’s a tried-and-true sign that the overall product is better than the competition.
The McNamara fallacy
A DefinitionThe McNamara fallacy, named for Robert McNamara, the US Secretary of Defense from 1961 to 1968, involves making a decision based solely on quantitative observations (or metrics) and ignoring all others. The reason given is often that these other observations cannot be proven.
The fallacy refers to McNamara's belief as to what led the United States to defeat in the Vietnam War—specifically, his quantification of success in the war (e.g., in terms of enemy body count), ignoring other variables.
Artifice, blindness, and suicide
A QuoteThe first step is to measure whatever can be easily measured. This is OK as far as it goes. The second step is to disregard that which can't be easily measured or to give it an arbitrary quantitative value. This is artificial and misleading. The third step is to presume that what can't be measured easily really isn't important. This is blindness. The fourth step is to say that what can't be easily measured really doesn't exist. This is suicide.
Figma's Engineering Values: Craftsmanship
An ArticleCraftsmanship is about thoughtfulness and care in the work we do. It means being deliberate about what we build and how possible it will be to maintain and extend in the future. A solution that will require revisiting in a month — because it’s not scaling, because it has a ton of bugs, because it doesn’t support all the use cases it needs to — is not useful to us and ultimately will generate pain for our users.
What we trade off by living this value is (sometimes) day-to-day speed. It’s easy to imagine an engineering team that emphasizes moving fast over keeping things stable and bug-free -- like a team building a product that isn’t responsible for important user data and doesn’t support anyone’s livelihood. But given the role the Figma product plays in the lives of our users, we feel it’s worth it to ensure we hold a high quality bar for them. And in the long run, being thoughtful about how we build often reduces the complexity of ongoing development and new features regardless.
The psychology of a discount
An Article by John MaedaFound on a wall.
The bitterness of poor quality remains long after the sweetness of low price is forgotten.
The Craftsman
The great teacher
The good teacher imparts a satisfying explanation; the great teacher unsettles, bequeaths disquiet, invites argument.
The categories of good
We need to turn to a fresh page. We can do so simply by asking—though the answers are anything but simple—what the process of making concrete things reveals to us about ourselves. Learning from things requires us to care about the qualities of cloth or the right way to poach fish; fine cloth or food cooked well enables us to imagine larger categories of 'good'.
For its own sake
'Craftsmanship' may suggest a way of life that waned with the advent of industrial society—but this is misleading. Craftsmanship names an enduring, basic human impulse, the desire to do a job well for its own sake.
The details of construction
The housing developments in the Moscow suburbs were built mostly in the decades after the Second World War. Laid out as enormous chessboards, the suburbs stretch to the horizon across flat land sparsely planted with birch and aspen. The architectural design of the suburban buildings was good, but the state had not been able to command good-quality work. The signs of poorly motivated workers appeared in the details of construction.
The technology shelf
Motorola developed what it called a 'technology shelf', created by a small group of engineers, on which were placed possible technical solutions that other teams might use in the future; rather than trying to solve the problem outright, it developed tools whose immediate value was not clear.
The lure of inspiration
The lure of inspiration lies in part in the conviction that raw talent can take the place of training.
I don't think you understand
The physicist Victor Weisskopf once said to his MIT students who worked exclusively with computerized experiments:
When you show me that result, the computer understands the answer, but I don't think you understand the answer.
Impossibly coherent
...what gets lost mentally when screen work replaces physical drawing.
Drawing in bricks by hand, tedious though the process is, prompts the designer to think about their materiality, to engage with their solidity as against the blank, unmarked space on paper of a window.
Computer-assisted design impedes the designer in thinking about scale, as opposed to sheet size. The object on-screen can indeed be manipulated so that it is presented, for instance, from the vantage point of someone on the ground, but in this regard CAD is frequently misused: what appears on-screen is impossibly coherent, framed in a unified way that physical sight never is.
Head and hand
The blueprint signaled a decisive disconnection between head and hand in design: the idea of a thing made complete in conception before it is constructed.
Bodily reality
To do good work means to be curious about, to investigate, and to learn from ambiguity.
In the Fordist model of medicine, there must be a specific illness to treat, the evaluation of a doctor's performance will then be made by counting the time required to treat as many livers as possible and the number of livers that get well. Because bodily reality doesn't fit well inside this classifying model, and because good treatment has to admit experiment, a not insignificant number of doctors create paper fictions to buy themselves time from the bureaucratic monitors. Doctors in the NHS often assign a patient a disease in order to justify the time spent on exploring a puzzling body.
Awareness and knowledge
In the higher stages of skill, there is a constant interplay between tacit knowledge and self-conscious awareness, the tacit knowledge serving as an anchor, the explicit awareness serving as critique and corrective.
The journeyman
The apprentice goldsmith was place-bound while learning how to smelt, purify, and weigh precious metals. These skills required hands-on instruction from his master. Once the apprentice had locally presented his chef d'oeuvre, however, he could move from city to city as a journeyman, responding to opportunities. The traveling goldsmith journeyman made his presentation élevé to the corporate body of master craftsmen in foreign cities. Through his managerial talents and moral behavior he had to convince these strangers that he could become one of them. This migratory dynamism was built into medieval goldsmithing.
Sedentary guilds, by contrast, appeared to him insert and 'corrupt'. The good master, in his words, "presides over a traveling house."
Building generations
How did the builders of Salisbury Cathedral achieve this astonishing construction? There was no one single architect; the masons had no blueprints. Rather, the gestures with which the building began evolved in principles and were collectively managed over three generations. Each event in building practice became absorbed into the fabric of instructing and regulating the next generation.
A thousand little moves
Missing in these analyses is a reconstruction of the workshops of the master—more precisely, one element that has irretrievably gone missing. This is the absorption into tacit knowledge, unspoken and uncodified in words, that occurred there and became a matter of habit, the thousand little everyday moves that add up in sum to a practice.
The most significant fact we know about Stradivari's workshop was that he was all over it, popping up unexpectedly everywhere, gathering in and processing those thousand bits of information that could not signify in the same way to assistants who were doing just one part.
Mirror tools
A mirror-tool is an implement that invites us to think about ourselves. There are two kinds of mirror-tools. These are the replicant and the robot.
A quiet and contented mind
The Encyclopedia sought to get its readers out of themselves and into the lives of artisan craftsmen in order to clarify good work itself. Throughout, the volumes illustrate people engaged sometimes in dull, sometimes in dangerous, sometimes in complicated labor; the expression on all the faces tends to the same serenity. About these plates the historian Adriano Tilgher remarks on the "sense of peace and calm which flows from all well-regulated, disciplined work done with a quiet and contented mind."
The limits of language
The question of human limits was posed to Diderot the moment he, as it were, rose from his armchair. His method for finding out how people worked was, like a modern anthropologist, to ask them:
We addressed ourselves to the most skilled workers in Paris and the kingdom at large. We took the trouble to visit their workshops, to interrogate them, to write under dictation from them, to follow out their ideas, to define, to identify the terms peculiar to their profession.
The research soon ran into difficulty, because much of the knowledge craftsmen possess is tacit knowledge—people know how to do something but they cannot put what they know into words. Diderot remarked of his investigations: "Among a thousand one will be lucky to find a dozen who are capable of explaining the tools or machinery they use, and the things they produce with any clarity."
What we can say in words may be more limited than what we can do with things. Language is not an adequate 'mirror-tool' for the physical movements of the human body.
The wisdom of the apprentice
Diderot's solution to the limits of language was to become himself a worker.
Become an apprentice and produce bad results so as to be able to teach people how to produce good ones.
This is how I lived
Rather than convey "be like me," better parental advice should be more indirect: "This is how I lived" invites the child to reason about that example. Such advice omits "Therefore you should..." Find your own way; innovate rather than imitate.
Entropy
Imperfect, handmade glass has virtues: these are irregularity, distinctiveness, and what the writer refers to vaguely as 'character'. The two sets of images for glassblowing are thus inseparable; only by understanding how something might be done perfectly is it possible to sense this alternative, an object possessing specificity and character. The bubble or the uneven surface of a piece of glass can be prized, whereas the standard of perfection allows no room either for experiment or for variation.
Against the claim of perfection
We should not compete against the machine. Rather, against the claim of perfection we can assert our own individuality.
Seven lamps
Ruskin's Seven Lamps of Architecture provided seven guides, or 'lamps', for the troubled craftsman, guides for anyone who works directly on material things. These seven are:
- The lamp of sacrifice: The willingness to do something well for its own sake.
- The lamp of truth: The truth that 'breaks and rents continually'; Ruskin's embrace of difficulty, resistance, and ambiguity.
- The lamp of power: Tempered power, guided standards other than blind will.
- The lamp of beauty: Which for Ruskin is found more in the detail, the ornament—hand-sized beauty—than in the large design.
- The lamp of life: Life equating with struggle and energy, death with deadly perfection.
- The lamp of memory: The guidance provided by the time before machinery ruled.
- The lamp of obedience: Obedience to the example set by a master's practice rather than by his particular works; otherwise put, strive to be like Stradivari but do not seek to copy his particular violins.
I am here
I am here, in this work.
A maker's mark is a peculiar sign. Ancient brickwork established presence through small details marking 'it': the detail itself.
The great historian of bricks, Alex Clifton-Taylor, observes that what most counts about them is their small size, which just suits the human hand laying a brick. A brick wall, he says, "is therefore an aggregation of small effects. This implies a human and intimate quality not present to the same extent in stone architecture."
Get a grip
The hand is the window on to the mind. — Immanuel Kant
American slang advises us to "get a grip"; more generally we speak of "coming to grips with an issue." Both figures reflect the evolutionary dialogue between the hand and the brain.
Focal awareness
The philosopher Maurice Merleau-Ponty describes what she experienced as "being as a thing." The philosopher Michael Polanyi calls it "focal awareness" and recurs to the act of hammering a nail:
When we bring down the hammer we do not feel that its handle has struck our palm but that its head has struck the nail.
We have become the things on which we are working.
Sublime tools
Getting better at using tools comes to us, in part, when the tools challenge us, and this challenge often occurs just because the tools are not fit-for-purpose. In both creation and repair, the challenge can be met by adapting the form of a tool, or improvising with it as it is, using it in ways it was not meant for.
The all-purpose tool seems a special case. In its sheer variety, a flat-edged screwdriver admits all manner of unfathomed possibilities; it, too, can expand our skills if only our imagination rises to the occasion. Without hesitation, the flat-edged screwdriver can be described as sublime—the word sublime standing, as it does in philosophy and the arts, for the potently strange.
Crafting repair
Repair is a neglected, poorly understood, but all-important aspect of technical craftsmanship. The sociologist Douglas Harper believes that making and repairing form a single whole; he writes of those who do both that they possess the "knowledge that allows them to see beyond the elements of a technique to its overall purpose and coherence. This knowledge is the 'live intelligence, fallibly attuned to the actual circumstances' of life. It is the knowledge in which making and fixing are parts of a continuum."
Put simply, it is by fixing things that we often get to understand how they work.
When history moves on
Much twentieth-century urban planning proceeded on the principle: demolish all you can, grade it flat, and then build from scratch. The existing environment has been seen as standing in the way of the planner's will. This aggressive recipe has frequently proved disastrous, destroying many viable buildings as well as ways of life bedded into urban fabric. The replacements for these destroyed buildings have also, too often, proved worse: big projects suffer from overdetermined, fit-for-purpose form; when history moves on, as it always does, tightly defined buildings can soon become obsolete.
Details first
The identification a good craftsman produces is selective, that of finding the most forgiving element in a difficult situation. Often this element is smaller, and so seems less important, than the larger challenge. It is an error in technical as in artistic work to deal first with the big difficulties and then clean up the details; good work often proceeds in just the opposite fashion.
Walls and membranes
All living things contain two sites of resistance. These are cell walls and cell membranes. The cell wall is more purely exclusionary – a boundary; the membrane permits more fluid and solid exchange – a border.
Most pervasive in the modern city is the inert boundary established by highway traffic, cutting off parts of the city from each other. Working with resistance means, in urbanism, converting boundaries into borders.
The ground plane
Whereas Corbusier relegated streets to traffic functions, the ground plane represented to Van Eyck the realm in which people 'learn' cities. The placement of benches and bollards, the height of stepping-stones, the ill-defined separations of sand, grass, and water are all tools in that learning, an education in ambiguity.
Most cities were mostly built by improvisation
In Architecture Without Architects, Bernard Rudofsky documented the ways in which most cities were mostly built by improvisation, following no consistent formal design. Building was added to building, street to street, their forms adapting to different site conditions in the process of extension.
Rudofsky thought that this hidden order is how most settlements of poor people develop and that the work of improvising street order attaches people to their communities, whereas 'renewal' projects, which may provide a cleaner street, pretty houses, and large shops, give the inhabitants no way to mark their presence on the space.
The aspiration for quality
To arouse the aspiration for quality and make good on it, the organization itself has to be well crafted in form. It needs, like Nokia, open information networks; it has to be willing to wait, as Apple is, to bring its products to market until they are really good.
Oddity and peculiarity
The experienced doctor, as one would expect, is a more accurate diagnostician. This is due in large part to the fact that he or she tends to be more open to oddity and peculiarity in patients, whereas the medical student is more likely to be a formalist, working by the book, rather rigidly applying general rules to particular cases.
Relentlessness deformed it
I am not interested in erecting a building, but in presenting to myself the foundations of all possible buildings. — Ludwig Wittgenstein.
But in a note of 1940 to himself he wrote that the building "lacks health" or "primordial life".
In the construction of a house for his sister in the Kundmangasse, Wittgenstein's striving for an ideal perfection rendered the object lifeless. Relentlessness deformed it.
Necessity
Loos's need to respond positively to the difficulties he encountered appeared in the errors that occurred during the construction of the Villa Moller. When the foundations were not laid as specified, he could not afford to dig them up and start again; instead, Loos thickened the form of one side wall to accommodate the mistake, making the thickened wall and emphatic side frame for the front. The formally pure properties of Villa Moller were achieved by working with many similar mistakes and impediments Loos had to take as facts on the ground; necessity stimulated his sense of form. Wittgenstein, knowing no financial necessity, had no such creative dialogue between form and error.
The narrative of its making
Getting things in perfect shape can mean removing the traces, erasing the evidence, of a work in progress. Once this evidence is eliminated, the object appears pristine. Perfection of this cleaned-up sort is a static condition; the object does not hint at the narrative of its making.
The good craftsman
The good craftsman...
...understands the importance of the sketch—that is, not knowing quite what you are about when you begin.
...places positive value on contingency and constraint.
...needs to avoid pursuing a problem relentlessly to the point that is becomes perfectly self-contained.
...avoids perfectionism that can degrade into a self-conscious demonstration.
...learns when it is time to stop.Your life adds up
Weber's German word for a vocation, Beruf, contains two resonances: the gradual accumulation of knowledge and skills and the ever-stronger conviction that one was meant to do this one particular thing in one's life.
An English locution roughly conveys what he meant: your life 'adds up'.
To do just one thing well
The skills society is bulldozing the career path; jobs in the old sense of random movement now prevail; people are meant to deploy a portfolio of skills rather than nurture a single ability in the course of their working histories; this succession of projects or tasks erodes belief that one is meant to do just one thing well.
Manual labor
Artisanal craftsmen have proved particularly promising subjects for job retraining. The discipline required for good manual labor serves them, as does their focus on concrete problems rather than on the flux of process-based, human relations work. For this very reason it has proved easier to train a plumber to become a computer programmer than to train a salesperson; the plumber has craft habit and material focus, which serve retraining. Employers don't often see this opportunity because they equate manual routine with mindless labor.
Multiple choice
Intuitive leaps that open up a problem are impossible to test using multiple-choice questions. These leaps are an exercise of associating unlikely elements. There is no correct answer to the question "Are city streets like arteries and veins?"
Hephaestus
The clubfooted Hephaestus, proud of his work if not of himself, is the most dignified person we can become.