I don’t believe in Zoom fatigue An Article by Matt Webb interconnected.org It’s not Zoom fatigue, it’s Zoom whiplash. It’s a hunch. I can’t prove this. The trick to get around this is to move smoothly up and down the gradient of social interaction intensity, never dropping below a basic floor of presence: the sense that there are other people in the same place as you. Instead of having two modes, “in a call” and “on my own,” we need to think about multiple ways of being together which, minimally, could be: In a video call In an anteroom to a video call, hearing the sound of others In a doc together On my desktop but with the sense that colleagues are around And the job of the designer is to ensure that their software ensures the existence of these different contexts, instead of having the binary on-a-call/not-on-a-call, and to design the transitions between them. communicationworktransitionssoftware
The surprising effectiveness of writing and rewriting An Article by Matt Webb interconnected.org The act of writing the first draft creates new “essential data” that feeds the imagination and makes possible figuring out the second draft. Or: In your head, ideas expand until they max out “working memory” – and it’s only be externalising them in the written word that you have capacity to iterate them. Or: Good writing necessarily takes multiple edits, and the act of writing and act of rewriting are sufficiently different that performing both simultaneously is like rubbing your tummy and patting your head. The McDonald’s Theory of Creativity writingthinkingiteration
Primitive design An Article by Matt Webb interconnected.org I want it to feel intuitive I want any new features to be platform features, not one-offs. And the second of those is weird, right? It’s like sketching out a toy spaceship, having a list of rules about play, and attempting to simultaneously invent the shape of the Lego brick. That’s platform design I suppose. Redesigning a newspaper will mean bouncing between comps and style guides, designing both. Inventing the iPhone user interface will have seen apps and app paradigm evolving together. Co-Evolution of Problem and Solution Spaces in Creative Design designsystemsmaking
Micromorts A Definition by Matt Webb interconnected.org There’s a standard way to understand the relative danger of any activity. A micromort is "a unit of risk defined as one-in-a-million chance of death." For example: skydiving is 8 micromorts per jump running a marathon: 26 micromorts 1 micromort: walking 17 miles, or driving 230 miles Generally being alive averages out at 24 micromorts/day. deathchance
Four years of noting down my favourite words An Article by Matt Webb interconnected.org I like words, and I note down ones that catch my eye as we cross paths. Sometimes I read over the list, random access style, just to remind myself of forgotten thoughts. Each word is a bookmark into a little cascade of concepts in my brain. So because I’d like to keep these words somewhere I can find them in the future, I’m putting them here. Storm Doris Mimecom Cloudbleed Athleisure Cromwell H7N9 Trappist-1 ... (+448) wordseuphonycollections
Clues for software design in how we sketch maps of cities An Article by Matt Webb interconnected.org Given there’s an explosion in software to accrete and organise knowledge, is the page model really the best approach? Perhaps the building blocks shouldn’t be pages or blocks, but neighbourhoods roads rooms and doors landmarks. Or rather, as a knowledge base or wiki develops, it should - just like a real city - encourage its users to gravitate towards these different fundamental elements. A page that starts to function a little bit like a road should transform into a slick navigation element, available on all its linked pages. A page which is functioning like a landmark should start being visible from two hops away. The Image of the City urbanismcitiessoftwareunderstanding
Social Attention: a modest prototype in shared presence An Article by Matt Webb interconnected.org My take is that the web could feel warmer and more lively than it is. Visiting a webpage could feel a little more like visiting a park and watching the world go by. Visiting my homepage could feel just a tiny bit like stopping by my home. wwwsocializing
Ancient magicians as innovation consultants An Article by Matt Webb interconnected.org The Codex Justinianus (534 AD), being the book of law for ancient Rome at that time, banned magicians and, in doing so, itemised the types: A haruspex is one who prognosticates from sacrificed animals and their internal organs; a mathematicus, one who reads the course of the stars; a hariolus, a soothsayer, inhaling vapors, as at Delphi; augurs, who read the future by the flight and sound of birds; a vates, an inspired person - prophet; chaldeans and magus are general names for magicians; maleficus means an enchanter or poisoner. I happen to have spent my career in a number of fields that promise to have some kind of claim to supernatural powers: design, innovation, startups… It’s not hard to run through a few archetypes of the people in those worlds, and map them onto types of ancient magician. Those like Steve Jobs (with his famous Reality Distortion Field) who can convincingly tell a story of the future, and by doing so, bring it about by getting others to follow them – prophets. Inhaling the vapours and pronouncing gnomic truths? You’ll find all the thought leaders you want in Delphi, sorry, on LinkedIn. Those with a good intuition about the future who bring it to life with theatre, and putting people in a state of great excitement so they respond – ad planners. Haruspex. Those who have the golden mane of charisma: enchanters. Startup founders. People with a great aptitude for systems and numbers, who can tell by intuition what will happen, from systems that stump the rest of us. We call them analysts now. MBAs. Perhaps the same aptitude drew them to read the stars before? Mathematicus. Steve Jobs: The Lost Interview magicinnovation
Hints towards a non-extractive economy An Article by Matt Webb interconnected.org There’s a movement called the circular economy which is about designing services that don’t include throwing things away. There is no “away.” A non-extractive economy is going to look very different to today’s economy. These points feel opposed somehow but they are part of the same movement: With CupClub, it’s all about infrastructure. With the battery-free Game Boy, it’s untethered from infrastructure: once manufactured, no nationwide electricity grid is required to play. We’ll need better tools to track and measure. There will be new patterns for new types of services. New technologies to build new products. New language. So it’s fascinating seeing the pieces gradually come together. Introduction to Permaculture economicsrecyclinginfrastructure
What the prototype tells you A Fragment by Matt Webb interconnected.org As soon as I make something, I think of the 100 things I want to have next. That’s why prototyping is good. You don’t need to have much imagination, you just listen to what the prototype tells you. The situation talks backCo-Evolution of Problem and Solution Spaces in Creative DesignThe Battle for the Life and Beauty of the EarthThe game discovering itself designmaking
aboutfeeds.com A Website by Matt Webb aboutfeeds.com Use feeds to subscribe to websites and get the latest content in one place. Feeds put you in control. It’s like subscribing to a podcast, or following a company on Facebook. You don’t need to pay or hand over your email address. And you get the latest content without having to visit lots of sites, and without cluttering up your inbox. Had enough? Unsubscribe from the feed. You just need a special app called a newsreader. This site explains how to get started. How would I improve RSS? rssbloggingmicrosites
Mutual appreciation A Fragment by Matt Webb interconnected.org To use slightly different terms, mutual appreciation is a healthy jealousy without envy – a drive to achieve the same but without wanting to take it from the other. The Small GroupScenius collaborationteamwork
How would I improve RSS? An Article by Matt Webb interconnected.org My sense is that RSS is having a mini resurgence. People are getting wary of the social media platforms and their rapacious appetite for data. We’re getting fatigued from notifications; our inboxes are overflowing. And people are saying that maybe, just maybe, RSS can help. Re: How would I improve RSS?aboutfeeds.com rssblogging
Like, just a post complaining that screens should be better An Article by Matt Webb interconnected.org It’s been 19 years since Pixar released Monsters, Inc. with all that CGI hair. Where are my hairy icons? Ones that get all long and knotted as the notifications number goes up. Why can’t I feel my phone? I found that paper from 2010 (when I was complaining about keyboards) about using precision electrostatics to make artificial textures on touchscreens. I should be able to run my thumb over my phone while it’s in my pocket and feel bumps for apps that want my attention. Touching an active element should feel rough. A scrollbar should *slip. Imagine the accessibility gains. But honestly I don’t even care if it’s useful: 1.5 billion smartphone screens are manufactured every year. For that number, I expect bells. I expect whistles. A Brief Rant interactionsoftwareinterfacesdevices
The Craftsman A Book by Richard Sennett yalebooks.yale.edu The great teacherThe categories of goodFor its own sakeThe details of constructionThe technology shelf+38 More craftmakingmaterialstyle
The great teacher The good teacher imparts a satisfying explanation; the great teacher unsettles, bequeaths disquiet, invites argument. teaching
The categories of good We need to turn to a fresh page. We can do so simply by asking—though the answers are anything but simple—what the process of making concrete things reveals to us about ourselves. Learning from things requires us to care about the qualities of cloth or the right way to poach fish; fine cloth or food cooked well enables us to imagine larger categories of 'good'. making
For its own sake 'Craftsmanship' may suggest a way of life that waned with the advent of industrial society—but this is misleading. Craftsmanship names an enduring, basic human impulse, the desire to do a job well for its own sake. To see the fulfillment of the work craft
The details of construction The housing developments in the Moscow suburbs were built mostly in the decades after the Second World War. Laid out as enormous chessboards, the suburbs stretch to the horizon across flat land sparsely planted with birch and aspen. The architectural design of the suburban buildings was good, but the state had not been able to command good-quality work. The signs of poorly motivated workers appeared in the details of construction. Designing detail
The technology shelf Motorola developed what it called a 'technology shelf', created by a small group of engineers, on which were placed possible technical solutions that other teams might use in the future; rather than trying to solve the problem outright, it developed tools whose immediate value was not clear. The Usefulness of Useless Knowledge problemstechnology
The lure of inspiration The lure of inspiration lies in part in the conviction that raw talent can take the place of training.
I don't think you understand The physicist Victor Weisskopf once said to his MIT students who worked exclusively with computerized experiments: When you show me that result, the computer understands the answer, but I don't think you understand the answer. understanding
Impossibly coherent ...what gets lost mentally when screen work replaces physical drawing. Drawing in bricks by hand, tedious though the process is, prompts the designer to think about their materiality, to engage with their solidity as against the blank, unmarked space on paper of a window. Computer-assisted design impedes the designer in thinking about scale, as opposed to sheet size. The object on-screen can indeed be manipulated so that it is presented, for instance, from the vantage point of someone on the ground, but in this regard CAD is frequently misused: what appears on-screen is impossibly coherent, framed in a unified way that physical sight never is.
Head and hand The blueprint signaled a decisive disconnection between head and hand in design: the idea of a thing made complete in conception before it is constructed. The preliminary sketch design
Bodily reality To do good work means to be curious about, to investigate, and to learn from ambiguity. In the Fordist model of medicine, there must be a specific illness to treat, the evaluation of a doctor's performance will then be made by counting the time required to treat as many livers as possible and the number of livers that get well. Because bodily reality doesn't fit well inside this classifying model, and because good treatment has to admit experiment, a not insignificant number of doctors create paper fictions to buy themselves time from the bureaucratic monitors. Doctors in the NHS often assign a patient a disease in order to justify the time spent on exploring a puzzling body.
Awareness and knowledge In the higher stages of skill, there is a constant interplay between tacit knowledge and self-conscious awareness, the tacit knowledge serving as an anchor, the explicit awareness serving as critique and corrective.
The journeyman The apprentice goldsmith was place-bound while learning how to smelt, purify, and weigh precious metals. These skills required hands-on instruction from his master. Once the apprentice had locally presented his chef d'oeuvre, however, he could move from city to city as a journeyman, responding to opportunities. The traveling goldsmith journeyman made his presentation élevé to the corporate body of master craftsmen in foreign cities. Through his managerial talents and moral behavior he had to convince these strangers that he could become one of them. This migratory dynamism was built into medieval goldsmithing. Sedentary guilds, by contrast, appeared to him insert and 'corrupt'. The good master, in his words, "presides over a traveling house."
Building generations How did the builders of Salisbury Cathedral achieve this astonishing construction? There was no one single architect; the masons had no blueprints. Rather, the gestures with which the building began evolved in principles and were collectively managed over three generations. Each event in building practice became absorbed into the fabric of instructing and regulating the next generation. architecture
A thousand little moves Missing in these analyses is a reconstruction of the workshops of the master—more precisely, one element that has irretrievably gone missing. This is the absorption into tacit knowledge, unspoken and uncodified in words, that occurred there and became a matter of habit, the thousand little everyday moves that add up in sum to a practice. The most significant fact we know about Stradivari's workshop was that he was all over it, popping up unexpectedly everywhere, gathering in and processing those thousand bits of information that could not signify in the same way to assistants who were doing just one part.
Mirror tools A mirror-tool is an implement that invites us to think about ourselves. There are two kinds of mirror-tools. These are the replicant and the robot.
A quiet and contented mind The Encyclopedia sought to get its readers out of themselves and into the lives of artisan craftsmen in order to clarify good work itself. Throughout, the volumes illustrate people engaged sometimes in dull, sometimes in dangerous, sometimes in complicated labor; the expression on all the faces tends to the same serenity. About these plates the historian Adriano Tilgher remarks on the "sense of peace and calm which flows from all well-regulated, disciplined work done with a quiet and contented mind."
The limits of language The question of human limits was posed to Diderot the moment he, as it were, rose from his armchair. His method for finding out how people worked was, like a modern anthropologist, to ask them: We addressed ourselves to the most skilled workers in Paris and the kingdom at large. We took the trouble to visit their workshops, to interrogate them, to write under dictation from them, to follow out their ideas, to define, to identify the terms peculiar to their profession. The research soon ran into difficulty, because much of the knowledge craftsmen possess is tacit knowledge—people know how to do something but they cannot put what they know into words. Diderot remarked of his investigations: "Among a thousand one will be lucky to find a dozen who are capable of explaining the tools or machinery they use, and the things they produce with any clarity." What we can say in words may be more limited than what we can do with things. Language is not an adequate 'mirror-tool' for the physical movements of the human body. ux
The wisdom of the apprentice Diderot's solution to the limits of language was to become himself a worker. Become an apprentice and produce bad results so as to be able to teach people how to produce good ones. learningteachingwisdom
This is how I lived Rather than convey "be like me," better parental advice should be more indirect: "This is how I lived" invites the child to reason about that example. Such advice omits "Therefore you should..." Find your own way; innovate rather than imitate. lifeteaching
Entropy Imperfect, handmade glass has virtues: these are irregularity, distinctiveness, and what the writer refers to vaguely as 'character'. The two sets of images for glassblowing are thus inseparable; only by understanding how something might be done perfectly is it possible to sense this alternative, an object possessing specificity and character. The bubble or the uneven surface of a piece of glass can be prized, whereas the standard of perfection allows no room either for experiment or for variation. making
Against the claim of perfection We should not compete against the machine. Rather, against the claim of perfection we can assert our own individuality.
Seven lamps Ruskin's Seven Lamps of Architecture provided seven guides, or 'lamps', for the troubled craftsman, guides for anyone who works directly on material things. These seven are: The lamp of sacrifice: The willingness to do something well for its own sake. The lamp of truth: The truth that 'breaks and rents continually'; Ruskin's embrace of difficulty, resistance, and ambiguity. The lamp of power: Tempered power, guided standards other than blind will. The lamp of beauty: Which for Ruskin is found more in the detail, the ornament—hand-sized beauty—than in the large design. The lamp of life: Life equating with struggle and energy, death with deadly perfection. The lamp of memory: The guidance provided by the time before machinery ruled. The lamp of obedience: Obedience to the example set by a master's practice rather than by his particular works; otherwise put, strive to be like Stradivari but do not seek to copy his particular violins. 125 Best Architecture Books
I am here I am here, in this work. A maker's mark is a peculiar sign. Ancient brickwork established presence through small details marking 'it': the detail itself. The great historian of bricks, Alex Clifton-Taylor, observes that what most counts about them is their small size, which just suits the human hand laying a brick. A brick wall, he says, "is therefore an aggregation of small effects. This implies a human and intimate quality not present to the same extent in stone architecture." Most cities were mostly built by improvisationThe joy of the humble brick details
Get a grip The hand is the window on to the mind. — Immanuel Kant American slang advises us to "get a grip"; more generally we speak of "coming to grips with an issue." Both figures reflect the evolutionary dialogue between the hand and the brain. thinking
Focal awareness The philosopher Maurice Merleau-Ponty describes what she experienced as "being as a thing." The philosopher Michael Polanyi calls it "focal awareness" and recurs to the act of hammering a nail: When we bring down the hammer we do not feel that its handle has struck our palm but that its head has struck the nail. We have become the things on which we are working. The inventive process was often a nonverbal oneHe feels the end of the cane identity
Sublime tools Getting better at using tools comes to us, in part, when the tools challenge us, and this challenge often occurs just because the tools are not fit-for-purpose. In both creation and repair, the challenge can be met by adapting the form of a tool, or improvising with it as it is, using it in ways it was not meant for. The all-purpose tool seems a special case. In its sheer variety, a flat-edged screwdriver admits all manner of unfathomed possibilities; it, too, can expand our skills if only our imagination rises to the occasion. Without hesitation, the flat-edged screwdriver can be described as sublime—the word sublime standing, as it does in philosophy and the arts, for the potently strange. tools
Crafting repair Repair is a neglected, poorly understood, but all-important aspect of technical craftsmanship. The sociologist Douglas Harper believes that making and repairing form a single whole; he writes of those who do both that they possess the "knowledge that allows them to see beyond the elements of a technique to its overall purpose and coherence. This knowledge is the 'live intelligence, fallibly attuned to the actual circumstances' of life. It is the knowledge in which making and fixing are parts of a continuum." Put simply, it is by fixing things that we often get to understand how they work. Its place in the web of nature craftrepair
When history moves on Much twentieth-century urban planning proceeded on the principle: demolish all you can, grade it flat, and then build from scratch. The existing environment has been seen as standing in the way of the planner's will. This aggressive recipe has frequently proved disastrous, destroying many viable buildings as well as ways of life bedded into urban fabric. The replacements for these destroyed buildings have also, too often, proved worse: big projects suffer from overdetermined, fit-for-purpose form; when history moves on, as it always does, tightly defined buildings can soon become obsolete. urbanism
Details first The identification a good craftsman produces is selective, that of finding the most forgiving element in a difficult situation. Often this element is smaller, and so seems less important, than the larger challenge. It is an error in technical as in artistic work to deal first with the big difficulties and then clean up the details; good work often proceeds in just the opposite fashion. problems
Walls and membranes All living things contain two sites of resistance. These are cell walls and cell membranes. The cell wall is more purely exclusionary – a boundary; the membrane permits more fluid and solid exchange – a border. Most pervasive in the modern city is the inert boundary established by highway traffic, cutting off parts of the city from each other. Working with resistance means, in urbanism, converting boundaries into borders. urbanism
The ground plane Whereas Corbusier relegated streets to traffic functions, the ground plane represented to Van Eyck the realm in which people 'learn' cities. The placement of benches and bollards, the height of stepping-stones, the ill-defined separations of sand, grass, and water are all tools in that learning, an education in ambiguity. If children are transferred from a lively city street
Most cities were mostly built by improvisation In Architecture Without Architects, Bernard Rudofsky documented the ways in which most cities were mostly built by improvisation, following no consistent formal design. Building was added to building, street to street, their forms adapting to different site conditions in the process of extension. Rudofsky thought that this hidden order is how most settlements of poor people develop and that the work of improvising street order attaches people to their communities, whereas 'renewal' projects, which may provide a cleaner street, pretty houses, and large shops, give the inhabitants no way to mark their presence on the space. I am hereNon-architects urbanism
The aspiration for quality To arouse the aspiration for quality and make good on it, the organization itself has to be well crafted in form. It needs, like Nokia, open information networks; it has to be willing to wait, as Apple is, to bring its products to market until they are really good. On TasteMore profitable and a better buy workquality
Oddity and peculiarity The experienced doctor, as one would expect, is a more accurate diagnostician. This is due in large part to the fact that he or she tends to be more open to oddity and peculiarity in patients, whereas the medical student is more likely to be a formalist, working by the book, rather rigidly applying general rules to particular cases.
Relentlessness deformed it I am not interested in erecting a building, but in presenting to myself the foundations of all possible buildings. — Ludwig Wittgenstein. But in a note of 1940 to himself he wrote that the building "lacks health" or "primordial life". In the construction of a house for his sister in the Kundmangasse, Wittgenstein's striving for an ideal perfection rendered the object lifeless. Relentlessness deformed it. architecture
Necessity Loos's need to respond positively to the difficulties he encountered appeared in the errors that occurred during the construction of the Villa Moller. When the foundations were not laid as specified, he could not afford to dig them up and start again; instead, Loos thickened the form of one side wall to accommodate the mistake, making the thickened wall and emphatic side frame for the front. The formally pure properties of Villa Moller were achieved by working with many similar mistakes and impediments Loos had to take as facts on the ground; necessity stimulated his sense of form. Wittgenstein, knowing no financial necessity, had no such creative dialogue between form and error. constraints
The narrative of its making Getting things in perfect shape can mean removing the traces, erasing the evidence, of a work in progress. Once this evidence is eliminated, the object appears pristine. Perfection of this cleaned-up sort is a static condition; the object does not hint at the narrative of its making. making
The good craftsman The good craftsman... ...understands the importance of the sketch—that is, not knowing quite what you are about when you begin. ...places positive value on contingency and constraint. ...needs to avoid pursuing a problem relentlessly to the point that is becomes perfectly self-contained. ...avoids perfectionism that can degrade into a self-conscious demonstration. ...learns when it is time to stop. craft
Your life adds up Weber's German word for a vocation, Beruf, contains two resonances: the gradual accumulation of knowledge and skills and the ever-stronger conviction that one was meant to do this one particular thing in one's life. An English locution roughly conveys what he meant: your life 'adds up'. All in & with the flowThe saddest designerI've designed it that wayFor something believed in worklife
To do just one thing well The skills society is bulldozing the career path; jobs in the old sense of random movement now prevail; people are meant to deploy a portfolio of skills rather than nurture a single ability in the course of their working histories; this succession of projects or tasks erodes belief that one is meant to do just one thing well.
Manual labor Artisanal craftsmen have proved particularly promising subjects for job retraining. The discipline required for good manual labor serves them, as does their focus on concrete problems rather than on the flux of process-based, human relations work. For this very reason it has proved easier to train a plumber to become a computer programmer than to train a salesperson; the plumber has craft habit and material focus, which serve retraining. Employers don't often see this opportunity because they equate manual routine with mindless labor. Making coal miners into programmers work
Multiple choice Intuitive leaps that open up a problem are impossible to test using multiple-choice questions. These leaps are an exercise of associating unlikely elements. There is no correct answer to the question "Are city streets like arteries and veins?" teaching
Hephaestus The clubfooted Hephaestus, proud of his work if not of himself, is the most dignified person we can become. craft