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Your organization's values
Organizations, like people, have values. To be effective in an organization, a person's values must be compatible with the organization's values. They do not need to be the same, but they must be close enough to coexist. Otherwise, the person will not only be frustrated but also will not produce results.
Cultural relevance
More than ever, people are choosing how to spend their time based on the amount of attention they can garner—and you and I are no exception. Everyone is susceptible to this logic. But what I want to argue in this piece is that tech startup founders are particularly susceptible to this tendency.
Working at and around startups for several years, I’ve noticed many founders prioritizing culture, visibility, and perception over product, customer development, and strategy. Maybe this is to be expected in a time where culture moves faster and is perceived as more important than ever. But I find it unusual that the tech industry seems unaware of a whole class of typical mistakes founders make in pursuit of cultural relevance.
The Wile E. Coyote Effect
I’ve been looking at this chart a lot over the past few weeks.
It shows us that print ad budgets were doing just fine all the way though the first decade or more of the consumer internet. There was even a little spike upward for the Dotcom bubble. Then the financial crisis and recession of 2008/9 caused a step change down, but when the crisis was over the budgets didn’t come back. Instead, the market had been reset, and budgets have been falling steadily ever since.
You might call this the Will E Coyote effect - you’ve run off the cliff, or the cliff has disappeared from under you, but there’s a brief moment while your legs windmill in the air before gravity kicks in. It can take a while for the inevitable to happen, but then, as Lenin pointed out, you get a decade of inevitable in a week.
Direct management
Direct Management does not include or permit the concept of profit to occur. The management is fee-based, or based as a fixed salary, and all construction costs are fixed ahead of time, and the building design is modified during construction, to make up any over-runs. The manager is not able to move money around at will, or put it in their pocket. At the same time, the design is approximately fixed, but with the understanding that it may be changed, during the evolution of the building, so that subtle adaptations can be included in the emerging building. In the Direct Management method it is the architect themselves and the direct manager who together manage the building works and all on-site construction for the owner.
In Search of Organic Software
An Article by Pirijan KetheswaranTwo different kinds of farms can grow vegetables. One is a factory farm built for scale, and the other takes the time to grow more expensive but healthier plants without pesticides.
Will everyone appreciate the difference? Of course not, but the latter plants are labelled ‘organic’ to give us the information and the choice, so that those of us who do care can make better decisions.
So maybe we should have ‘organic’ software as well, made by companies that:
- Are not funded in such a way where the primary obligation of the company is to 🎡 chase funding rounds or get acquired (so bootstrapping, crowdfunding, grants, and angel investment are okay)
- Have a clear pricing page
- Disclose their sources of funding and sources of revenue
Things that don't scale
An Article by Benedict EvansMaybe the internet is due for a wave of things that don’t scale at all. In that light, I’ve been fascinated by ‘Morioka Shoten’ in Tokyo - a bookshop that sells only one book at a time. This is retail as anti-logistics - as a reaction against the firehose, and the infinite replication of Amazon. Before the internet that would only work in a very dense city, but, again, the internet is the densest city on earth, so how far do we scale the unscalable?
The Genius of Apple's Name
An Article by Shawn WangIt's easy to have strong opinions about stuff only developers see since user validation is just asking people like yourself. It's much harder to name something consumer facing. Here are some useful rules I gleaned from Apple:
- Two syllables max
- Familiar English word - literal 5 year olds can spell and pronounce it right
- Starts with A - useful for alphabetical sort. Amazon did this too
- Name leads to easy logo/swag/branding ideas
- Evoke aspirational qualities - knowledge, health, nature
Why I'm losing faith in UX
An Article by Mark HurstIncreasingly, I think UX doesn't live up to its original meaning of "user experience." Instead, much of the discipline today, as it's practiced in Big Tech firms, is better described by a new name.
UX is now "user exploitation."
The Cycle of Goodness
An Idea by Tadao YoshidaThe CYCLE OF GOODNESS® is the corporate philosophy established by YKK’s founder, Tadao Yoshida, who believed that “no one prospers without rendering benefit to others.” It expresses the basic belief of the YKK Group. Tadao Yoshida firmly believed that business belongs to society. As an important member of society, a company survives through coexistence. When the benefits are shared, the value of the company’s existence will be recognized by society. When pursuing his business, Mr. Yoshida was most concerned with that aspect and would find a path leading to mutual prosperity. He believed that using ingenuity and inventiveness in business activities and constantly creating new value would lead to the success of clients and business partners and make it possible to contribute to society. This type of reasoning is referred to as the CYCLE OF GOODNESS® and has always served as the foundation of our business activities.
Weighing up UX
An Article by Jeremy KeithMetrics come up when we’re talking about A/B testing, growth design, and all of the practices that help designers get their seat at the table (to use the well-worn cliché). But while metrics are very useful for measuring design’s benefit to the business, they’re not really cut out for measuring user experience.
How Microsoft crushed Slack
An Article...and why the era of worker-centered work tools may be over.
Cubed
A dry, husky business
Despite the furor over their aggressive unmanliness, clerks, and with them the office, crept silently into the world of nineteenth-century America. Moral philosophers were mostly preoccupied with the clang of industrialization and its satanic mills, and most regarded as negligible the barely audible scratch of pens across ledgers and receipts that characterized the new world of clerical work. It was only a “dry, husky business,” as the narrator of Bartleby had it.
A segment of the enormous file
As office buildings grew taller, and flammability became a problem, steel file cabinets replaced wooden ones – the tall cabinets mimicking the shape of the skyscraper, such that the “file” seemed to be a metaphorical stand-in for the office itself. “Each office within the skyscraper,” C. Wright Mills would argue some years later, “is a segment of the enormous file, a part of the symbolic factory that produces the billion slips of paper that gear modern society into its daily shape.” Aldous Huxley, in his dystopian novel Brave New World, could imagine no more powerful symbol of a totally bureaucratized world than the idea of each person having his or her name on a file.
Taylorism
“In the past the man has been first. In the future the system must be first.” — Fred W. Taylor
Taylorism was a way of thinking that came at the expense of the workers’ own knowledge of their system. Taylor summed up his philosophy thus:
“It is only through enforced standardization of methods, enforced adoption of the best implements and working conditions, and enforced cooperation that this faster work can be assured. And the duty of enforcing the adoption of standard and enforcing this cooperation rests with the management alone.”
The unscripted practices of the old offices would remain, but as a kind of subterfuge: in the future, a leisurely pace wouldn’t be the norm; time would not be given, but stolen.
Divided against itself
By separating knowledge from the basic work process (“the separation of conception from execution,” as Harry Braverman once put it), in the factory as well as the office, the ideology of Taylorism all but ensured a workplace divided against itself, both in space and in practice, with a group of managers controlling how work was done and their workers merely performing that work.
Somewhat more dangerously, this division put into serious doubt the notion that office workers were, as a whole, on the way up. It became increasingly clear from the shape of the offices themselves, and from the distance between the top and the bottom rungs of the “ladder”, that some workers were never going to join the upper layers of management. For some, work was always, frankly, going to suck.
Form follows finance
The formula that Sullivan coined to explain this individualist-conformist principle has become a commonplace of architectural history: “Form follows function.” The envelope of the building was to reflect no particular style, no empty ideal, but rather, with as pure a transparency as possible, the shape and feel of the interior. It was the office that determined the skyscraper – a fact that might have had a beneficial effect on the form of the office itself.
But the result was the opposite: few conceptions of the office have had a more deleterious effect on the human work environment. The title of an influential work by the architectural historian Carol Willis gives us a better, if less palatable, explanation: Form follows Finance. For by and large, making an office “functional” had less to do with making it serve the needs of a particular corporation and much more with serving any corporation. The point was not to make an office building per specification of a given company, but rather to build for an economy in which an organization could move in and out of a space without any difficulty. The space had to be eminently rentable.
Serendipity
This was not meant to be like Bell Labs; there were no expectations that the clerical workers would run into their managers in a “serendipitous encounter” and produce a new innovation. The ideas was rather to create a workplace in which status barriers seemed to dissolve, in which participation and friendliness all around made the work environment look less like the white-collar factory it was.
Office survival
“The caveman was undoubtedly very pleased to find a good cave but he also undoubtedly positioned himself at the entrance looking out. Protect your back but know what is going on outside is a very good rule for survival. It is also a good survival rule for life in offices.” — Robert Propst, The Office: A Facility Based on Chicago
The office landscape
An organic, almost forest-like office layout.
There is an affinity with certain planned “landscapes” of the natural world – namely, the classic Italian Baroque garden. In the sample plans the Schnelle brothers devised, the arrangement of desks seems utterly chaotic, totally unplanned – a mess, like a forest of refrigerator magnets. But, as with the seemingly “wild” overgrowth of a “natural” garden, the office landscape is more thoroughly planned than any symmetrical and orderly arrangement of desks. Imaginary lines wend their way around every cluster, delineating common pools of activity; between and through the undergrowth of clusters are invisible, sinuous paths of work flow.
Open-plan the world
In the end, noise would always be a problem, when quiet was not placed at a premium. Interaction and communication were conceived of as norms in the landscaped office; introspection and concentration were sidelines. In the rush to open-plan the world, some crucial values for the performance of work were lost.
The cubicle
The cubicle had the effect of putting people close enough to each other to create serious social annoyances, but dividing them so that they didn’t actually feel that they were working together. It had all the hazards of privacy and sociability but the benefits of neither. It got so bad that nobody wanted them taken away; even those three walls offered some kind of psychological home, a place one could call one’s own. All these factors could deepen the frenzied solitude of an office worker.
Chilled-out anxiety
Working in the typical dot-com office was an admixture of frenetic pace and a relaxed overall atmosphere, exemplifying that chilled-out anxiety which was the general mood of the 1990’s.
A resource
The office, Chiat argued, had become the site of a turf war, not a place to do work. Changing the office “means focusing on doing great work instead of focusing on agency politics,” he argued. “You come to work because the office is a resource.”