When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
The Help-Yourself City Astoria Scum River Bridge. Photo by Jason Eppink. There are lots of actions that skirt the boundary between “formal” and “informal” urbanism. In the last decade, there’s been a rise in tactical urbanism and guerrilla urbanism, where regular people make interventions in their communities. This ranges from hastily painted bike lanes, to do-it-yourself park benches in under-served communities. Roman Mars & Kurt Kohlstedt, 99% Invisible 99percentinvisible.org A collective right to the cityTactical urbanism urbanism