When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Tactical urbanism Tactical urbanism includes low-cost, temporary changes to the built environment, usually in cities, intended to improve local neighborhoods and city gathering places. Tactical urbanism is also commonly referred to as guerrilla urbanism, pop-up urbanism, city repair, or D.I.Y. urbanism. The Street Plans Collaborative defines "tactical urbanism" as an approach to urban change that features the following five characteristics: A deliberate, phased approach to instigating change; The offering of local solutions for local planning challenges; Short-term commitment and realistic expectations; Low-risks, with a possibly high reward; and The development of social capital between citizens and the building of organizational capacity between public-private institutions, non-profits, and their constituents. Wikipedia en.wikipedia.org The Help-Yourself City urbanism