When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
The Art of Looking Sideways A Book by Alan Fletcher www.alanfletcherarchive.com Cover art for Alan Fletcher's wonderfully expansive commonplace book. Thinking is drawing in your headThe picket fenceThe chicken was the egg's idea for getting more eggs The brain is wider than the skyWhat this site is graphicsdesigncommunicationcommonplacestylecollections
The picket fence There was a fence with spaces you could look through if you wanted to. An architect who saw this thing stood there one summer evening. Took out the spaces with great care and built a castle in the air. The fence was utterly dumbfounded, each post stood there with nothing round it. Christian Morgenstern www.andrew.cmu.edu spacearchitectureabsurdity