When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
ArchDaily A Website www.archdaily.com We began as a platform to collect and spread the most important information for architects seeking to build a better world. Today, we are an ever-evolving tool for anybody who has a passion and determination to shape the world around them, including the 13.6 million readers that visit ArchDaily every month. 125 Best Architecture Books architecture
125 Best Architecture Books Essential Reads Guides Architects, Firms, and Movements Novels History Theory Cities & Urbanism A Pattern LanguageThe Eyes of the Skin: Architecture and the SensesThe Image of the CityIn Praise of ShadowsThe Poetics of SpaceSeven lampsCities for PeopleInvisible CitiesBLDGBLOGThe Death and Life of Great American CitiesLife Between BuildingsSoft City