When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
And thus the heart will break They mourn, but smile at length; and, smiling, mourn: The tree will wither long before it fall: The hull drives on, though mast and sail be torn; The roof-tree sinks, but moulders on the hall In massy hoariness; the ruined wall Stands when its wind-worn battlements are gone; The bars survive the captive they enthral; The day drags through though storms keep out the sun; And thus the heart will break, yet brokenly live on. Lord Byron, Childe Harold's Pilgrimage SceneryA little act of hope timelovemelancholyi