What happens next? An Article by Laura Klein www.usersknow.com When you create an interaction for a product, you have to design more than what it looks like. You even have to design more than what happens during the interaction. You have to design what happens after the initial user interaction. And then you have to keep going. designux
Problems With Agile UX A Podcast by Laura Klein & Kate Rutter www.usersknow.com So that you can get feedback on it and make it betterI'm sorry, I love engineers
Eyes on the street You can’t make people use streets they have no reason to use. You can’t make people watch streets they do not want to watch. Safety on the streets by surveillance and mutual policing of one another sounds grim, but in real life it is not grim. The safety of the street works best, most casually, and with least frequent taint of hostility or suspicion precisely where people are using and most enjoying the city streets voluntarily and are least conscious, normally, that they are policing. Jane Jacobs, The Death and Life of Great American Cities To deter crime safety