The picket fence There was a fence with spaces you could look through if you wanted to. An architect who saw this thing stood there one summer evening. Took out the spaces with great care and built a castle in the air. The fence was utterly dumbfounded, each post stood there with nothing round it. Christian Morgenstern, The Art of Looking Sideways www.andrew.cmu.edu spacearchitectureabsurdity
The aspiration for quality To arouse the aspiration for quality and make good on it, the organization itself has to be well crafted in form. It needs, like Nokia, open information networks; it has to be willing to wait, as Apple is, to bring its products to market until they are really good. Richard Sennett, The Craftsman On TasteMore profitable and a better buy workquality