When users never use the features they asked for An Article by Austin Z. Henley web.eecs.utk.edu We deployed our tool. Almost no one used it. The handful that did use it, used it once or twice and barely interacted with it. After a few days, zero people were using it. Why did they tell me they wanted these features? featuresuxresearch
The way of things It is when one forces principles on the world that one interferes with its natural workings. Yoel Hoffman, Japanese Death Poems How things ought to be wisdomnature