When users never use the features they asked for An Article by Austin Z. Henley web.eecs.utk.edu We deployed our tool. Almost no one used it. The handful that did use it, used it once or twice and barely interacted with it. After a few days, zero people were using it. Why did they tell me they wanted these features? featuresuxresearch
How things ought to be It is hard to give up preconceptions of what things “ought to be,” and recognize things as they really are. Christopher Alexander, The Timeless Way of Building The way of things wisdom