A Management Maturity Model for Performance An Article by Alex Russell infrequently.org For executives that value: Revenue Engagement Design Accessibility Performance is rarely the single determinant of product success, but it can be the margin of victory. Improving latency and reducing variance allows teams to test other product hypotheses with less noise. A senior product leader recently framed a big performance win as "creating space that allows us to be fallible in other areas." performance
Tool-being Take Heidegger's notion of "tool-being", built around the central distinction between tools that are "ready-to-hand" versus "present-at-hand". In the former state, technologies function as anticipated, do and stay where they're supposed to, and therefore sink below the level of conscious reflection. In the latter, the material world resists, obstructs, or frustrates action, and therefore calls attention to itself (precisely because we must now work to figure out and overcome barriers in our no-longer seamless world). Steven J. Jackson, Rethinking Repair To be truly simple tools