When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
One Designer's Response to Khoi Vinh's Complaint An Article by Brandon Dorn medium.com There is a place for discussing technique, for which forums like r/Design, Designer News, and the like are well suited. Yet expecting these platforms to provide insightful, serious critical discussion is like going to McDonald’s for an artisanal sandwich. Sure, they may advertise that, but that’s not really what you’re getting. Conway's Law in action Design Discourse is in a State of Arrested Development critique
Conway's Law in action To talk about the visual design of the Facebook feed, or the navigation, or the microcopy, to talk about any aspect of Facebook’s product design, is to talk about symptoms rather than deeper issues, motivations, processes, and incentives. It would be like talking about Donald Trump’s website—a critical analysis Vinh suggests—instead of the nature of his political will or lack thereof. politicsdesign