So much knowledge not being applied Most organisations have a lot of documents and data floating around that hardly ever gets revisited or used. They all have research, reading, and relevant information collecting dust. Stuff that should be informing the decisions and strategies of the company. Some of it sits unread in a knowledge base or a wiki. Some of it lies in the drives of individual employees who don’t have a way to share it productively. So much knowledge not being applied! Except that’s not how we work as human beings. If you haven’t read it, experienced it, and contextualised it, then it isn’t knowledge to you. Knowledge is a quality that people possess, not documents, and the only way to transfer it from one place to another is for people at both ends to apply themselves and make it their own. Baldur Bjarnason, On online collaboration and our obligations as makers of software knowledgedocumentationwork
Dependence is more profitable than education A customer who pays—in advance—for service contracts is a more stable income source than a customer who has fully mastered a product's use. Customer dependence is more profitable than customer education. What I find truly baffling are manuals—hundreds of pages long—that accompany software applications, programming languages, and operating systems. Unmistakably, they signal both a contorted design that lacks clear concepts and an intent to hook customers. Niklaus Wirth, A Plea for Lean Software The design concept documentation
Transclusion In computer science, transclusion is the inclusion of part or all of an electronic document into one or more other documents by hypertext reference. Transclusion is usually performed when the referencing document is displayed, and is normally automatic and transparent to the end user. The result of transclusion is a single integrated document made of parts assembled dynamically from separate sources, possibly stored on different computers in disparate places. Transclusion facilitates modular design: a resource is stored once and distributed for reuse in multiple documents. Updates or corrections to a resource are then reflected in any referencing documents. Ted Nelson coined the term for his 1980 nonlinear book Literary Machines, but the idea of master copy and occurrences was applied 17 years before, in Sketchpad. Wikipedia en.wikipedia.org Designing Synced Blocks