So much knowledge not being applied Most organisations have a lot of documents and data floating around that hardly ever gets revisited or used. They all have research, reading, and relevant information collecting dust. Stuff that should be informing the decisions and strategies of the company. Some of it sits unread in a knowledge base or a wiki. Some of it lies in the drives of individual employees who don’t have a way to share it productively. So much knowledge not being applied! Except that’s not how we work as human beings. If you haven’t read it, experienced it, and contextualised it, then it isn’t knowledge to you. Knowledge is a quality that people possess, not documents, and the only way to transfer it from one place to another is for people at both ends to apply themselves and make it their own. Baldur Bjarnason, On online collaboration and our obligations as makers of software knowledgedocumentationwork
Dependence is more profitable than education A customer who pays—in advance—for service contracts is a more stable income source than a customer who has fully mastered a product's use. Customer dependence is more profitable than customer education. What I find truly baffling are manuals—hundreds of pages long—that accompany software applications, programming languages, and operating systems. Unmistakably, they signal both a contorted design that lacks clear concepts and an intent to hook customers. Niklaus Wirth, A Plea for Lean Software The design concept documentation
Thermal aediculae The inglenook, the gazebo, and the porch swing also have strong definitions of their spaces. They are each a bit like a little house set off for a special thermal purpose. They might be termed "thermal aediculae". Although the term aedicula is most often used in conjunction with a sacred or ceremonial little house, it can also be used to describe any diminutive structure used to mark a place as special. Summerson contends that there is a basic human "fascination of the minitature shelter." Perhaps this is because the aedicula intensifies ones experience of the place by working someone like a caricature. By reducing some things in scale, it exaggerates the importance of other things, most especially the size of a person in relation to the space. Lisa Heschong, Thermal Delight in Architecture InglenookAediculaFolliesTo build a folly