So much knowledge not being applied Most organisations have a lot of documents and data floating around that hardly ever gets revisited or used. They all have research, reading, and relevant information collecting dust. Stuff that should be informing the decisions and strategies of the company. Some of it sits unread in a knowledge base or a wiki. Some of it lies in the drives of individual employees who don’t have a way to share it productively. So much knowledge not being applied! Except that’s not how we work as human beings. If you haven’t read it, experienced it, and contextualised it, then it isn’t knowledge to you. Knowledge is a quality that people possess, not documents, and the only way to transfer it from one place to another is for people at both ends to apply themselves and make it their own. Baldur Bjarnason, On online collaboration and our obligations as makers of software knowledgedocumentationwork
Dependence is more profitable than education A customer who pays—in advance—for service contracts is a more stable income source than a customer who has fully mastered a product's use. Customer dependence is more profitable than customer education. What I find truly baffling are manuals—hundreds of pages long—that accompany software applications, programming languages, and operating systems. Unmistakably, they signal both a contorted design that lacks clear concepts and an intent to hook customers. Niklaus Wirth, A Plea for Lean Software The design concept documentation
Menus, Metaphors and Materials: Milestones of User Interface Design An Article by Boris Müller medium.com Students traditionally learn art and design by studying the masters, analyzing, sketching and interpreting the grand visions of the past. In doing this, they get to understand the ideas, concepts and motivations behind the visual form. In user interface design, this practice is curiously absent. Interface design is ephemeralXerox StarMagic CapInformation LandscapesBeOS Icons+1 More The Mother of All DemosEssential vs. nice to haveMetaphors We Web By interfaceswwwhistorylearning
Interface design is ephemeral Compared to other design disciplines, interface design is ephemeral. You can still buy the Lounge Chair that was designed by Ray and Charles Eames in 1956. But we cannot enjoy the beautiful Calcbot app from 2010 on a current iPhone because the latest version of the operating system simply won’t run older apps.