So much knowledge not being applied Most organisations have a lot of documents and data floating around that hardly ever gets revisited or used. They all have research, reading, and relevant information collecting dust. Stuff that should be informing the decisions and strategies of the company. Some of it sits unread in a knowledge base or a wiki. Some of it lies in the drives of individual employees who don’t have a way to share it productively. So much knowledge not being applied! Except that’s not how we work as human beings. If you haven’t read it, experienced it, and contextualised it, then it isn’t knowledge to you. Knowledge is a quality that people possess, not documents, and the only way to transfer it from one place to another is for people at both ends to apply themselves and make it their own. Baldur Bjarnason, On online collaboration and our obligations as makers of software knowledgedocumentationwork
Dependence is more profitable than education A customer who pays—in advance—for service contracts is a more stable income source than a customer who has fully mastered a product's use. Customer dependence is more profitable than customer education. What I find truly baffling are manuals—hundreds of pages long—that accompany software applications, programming languages, and operating systems. Unmistakably, they signal both a contorted design that lacks clear concepts and an intent to hook customers. Niklaus Wirth, A Plea for Lean Software The design concept documentation
Longfellow Bridge Trophy Room An Artwork www.messynessychic.com Show image 0 Show image 1 B&W photo is from my camera, second photo of shelves from linked article. Upon stumbling upon it, you might imagine a story of a college athlete who fell from society’s grace, but rumor has it, this unusual sight is actually an art installation that just “popped up” in May of 2014 and has been steadily expanding and attracting visitors who sometimes add their own trophies to the collection. Although the trophies are not bolted to the four metal shelves in any way, free to be taken, people just don’t. artboston