So much knowledge not being applied Most organisations have a lot of documents and data floating around that hardly ever gets revisited or used. They all have research, reading, and relevant information collecting dust. Stuff that should be informing the decisions and strategies of the company. Some of it sits unread in a knowledge base or a wiki. Some of it lies in the drives of individual employees who don’t have a way to share it productively. So much knowledge not being applied! Except that’s not how we work as human beings. If you haven’t read it, experienced it, and contextualised it, then it isn’t knowledge to you. Knowledge is a quality that people possess, not documents, and the only way to transfer it from one place to another is for people at both ends to apply themselves and make it their own. Baldur Bjarnason, On online collaboration and our obligations as makers of software knowledgedocumentationwork
Dependence is more profitable than education A customer who pays—in advance—for service contracts is a more stable income source than a customer who has fully mastered a product's use. Customer dependence is more profitable than customer education. What I find truly baffling are manuals—hundreds of pages long—that accompany software applications, programming languages, and operating systems. Unmistakably, they signal both a contorted design that lacks clear concepts and an intent to hook customers. Niklaus Wirth, A Plea for Lean Software The design concept documentation
If I had The Sads Back before COVID-19 hit the global scene, I thought it would be pleasant to have a list of the good things in life. This list wouldn’t be an exhaustive account of all the checked boxes on Maslow’s Hierarchy of Needs, but rather would document small pleasures which evoke some kind of clear and specific emotional response. If I had The Sads, I could pull up this list and sink down into the sensory details of, say, that strong hit of pine scent you randomly get on a hiking trail. Now that we’re all in the thick of this pandemic, this new tiny side project—Good Things—has offered me a peaceful little portal to things I miss. Your mileage may vary, but I’ve found that reading my personal list of good things can be comforting as I help protect my community by sheltering in place. Melanie Richards, Good Things melanie-richards.com Five Nice Things happinesslifegoodnesscollections