On Teamwork What I’ve always felt that a team of people doing something they really believe in is like, is like when I was a young kid, there was a widowed man that lived up the street. He was in his 80’s, and a little scary looking, and I got to know him a little bit — I think he paid me to cut his lawn or something — and one day he told me, “come into my garage, I want to show you something.” And he pulled out this dusty old rock tumbler. It was a motor and a coffee can and a band between them. And he said “come out here with me,” so we went out to the back and we got some rocks, just some regular old ugly rocks and we put them in the can with a little bit of liquid and a little bit of grit powder, and he turned the motor on and said “come back tomorrow,” as the tumbler was turning and making a racket. So I came back the next day and what we took out were these amazingly beautiful and polished rocks. The same common stones that had gone in — through rubbing against each other, creating a little bit of friction, creating a little bit of noise — had come out as these beautiful polished rocks. And that’s always been my metaphor for a team working really hard on something they’re passionate about. It’s that through the team, through that group of incredibly talented people bumping up against each other, having arguments, having fights sometimes, making some noise, and working together, they polish each other, and they polish their ideas. And what comes out are these really beautiful stones. Steve Jobs, Steve Jobs: The Lost Interview teamworkpassionargument
Towards a synthesis of experience The artist does not recognise that the phrases of the creeds purport to be observations of fact about the creative mind as such, including his own; while the theologian, limiting the application of the phrases to the divine Maker, neglects to inquire of the artist what light he can throw upon them from his own immediate apprehension of truth. The confusion is as though two men were to argue fiercely whether there was a river in a certain district or whether, on the contrary, there was a measurable volume of H2O moving in a particular direction with an ascertainable velocity; neither having any suspicion that they were describing the same phenomenon. Our minds are not infinite; and as the volume of the world’s knowledge increases, we tend more and more to confine ourselves, each to his special sphere of interest and to the specialised metaphor belonging to it. The analytic bias of the last three centuries has immensely encouraged this tendency, and it is now very difficult for the artist to speak the language of the theologian, or the scientist the language of either. But the attempt must be made; and there are signs everywhere that the human mind is once more beginning to move towards a synthesis of experience. Dorothy Sayers, The Mind of the Maker argument
Who the problems are Recently my attention was drawn to a quote from Peter Drucker who said, "If there isn't dissent, we would not know where the problems are." I said to my husband, "Look, if there isn't dissent, we wouldn't know who the problems are." I think one has to keep that in mind. Peter F. Drucker, Every Tool Shapes the Task argument
Argue against the best To argue against an idea honestly, you should argue against the best arguments of the strongest advocates. It’s all too easy to argue that someone is exhibiting Bias #182 in your repertoire of fully generic accusations, but you can’t settle a factual issue without closer evidence. If there are biased reasons to say the sun is shining, that doesn’t make it dark out. Eliezer Yudkowsky, Rationality: From AI to Zombies argumentideas
How to write a high-engagement tweet An Article by Rach Smith rachsmith.com Pick a stance that that could be mistaken as contrarian, but in reality most people actually agree with. Posit your argument as if there are "people" who have been spreading the opposing view. You don't have to be specific about who it is. In fact, they don't actually have to exist. Make the subject matter something that people get emotional about: gender inequality in tech, TypeScript vs. JavaScript, hiring processes, etc. Watch the engagement from people agreeing with you/bonding over your common enemy roll in. Things that increase popularity that I generally don't doCoevolution and the bad take machine mediaargument
What's Wrong With This Model? A Chapter from The Design of Design by Frederick P. Brooks, Jr. What's wrong with the rational modelDeciding what to designEvaluating goodnessChanging constraintsThey just don't work that way+1 More
What's wrong with the rational model We Don’t Really Know the Goal When We Start We Usually Don’t Know the Decision Tree – We Discover It as We Go The Nodes Are Really Not Design Decisions, but Tentative Complete Designs The Goodness Function Cannot be Evaluated Incrementally The Desiderata and Their Weightings Keep Changing The Constraints Keep Changing Changing constraintsDeciding what to designThe situation talks back
Deciding what to design We Don’t Really Know the Goal When We Start The most serious model shortcoming is that the designer often has a vague, incompletely specified goal, or primary objective. In such cases, the hardest part of design is deciding what to design. I came to realize that the most useful service I was performing for my client was helping him decide what he really wanted. Today, we recognize that rapid prototyping is an essential tool for formulating precise requirements. Not only is the design process iterative; the design-goal-setting process is itself iterative. Knowing complete product requirements up front is a quite rare exception, not the norm. Therefore, goal iteration must be considered an inherent part of the design process. What's wrong with the rational model iteration
Evaluating goodness The Goodness Function Cannot be Evaluated Incrementally The Rational Model assumes that design involves a search of the decision tree, and that at every node, one can evaluate the goodness function of several downward branches. In fact, one cannot in general do this without exploring all the downward branches to all their leaves, which is possible in principle, but leads to a combinatorial explosion of alternatives in practice. What's wrong with the rational model
Changing constraints The Constraints Keep Changing The explicit listing of known constraints in the design program helps here. The designer can periodically scan the list, asking, “Can this constraint now be removed because the world has changed? Can it be entirely circumvented by working outside the design space?” What's wrong with the rational model constraints
They just don't work that way Perhaps the most devastating critique of the Rational Model, although perhaps the hardest to prove, is that most experienced designers just don’t work that way. “Conventional wisdom about problem-solving seems often to be contradicted by the behavior of expert designers. Empirical studies of design activity have frequently found ‘intuitive’ features of design ability to be the most effective and relevant to the intrinsic nature of design. Some aspects of design theory, however, have tried to develop counter-intuitive models and prescriptions for design behavior.” — Nigel Cross
We must outgrow it Why all this fuss about the process model? Does the model we and others use to think about our design process really affect our designing itself? I believe it does. I believe our inadequate model and following it slavishly lead to fat, cumbersome, over-features products and also to schedule, budget, and performance disasters. The Rational Model, in any of its forms, leads us to demand up-front statements of design requirements. It leads us to believe that such can be formulated. It leads us to make contracts with one another on the basis of enshrined ignorance. A more realistic process model would make design work more efficient, obviating many arguments with clients and much rework. The Waterfall Model is wrong and harmful; we must outgrow it.